Originally Posted by JoeDB
Hi JoeDB,. Welcome to the community.
A couple of questions about your switch
Are you sure you have switched to Pure Planet, normally you would pay a months payment by direct debit on the date that PP start supplying your energy, and pay monthly via the same DD details.
Have you supplied starting meter readings and followed up with readings each month.
Pure Planet (to my knowledge) will not communicate via post, but via messages via the app and SMS, so are you sure that the letters you have received are from PP.
If you are sure that your energy is supplied by Pure Planet, you will need to contact the PP team via your app.
Go to the app, click on the three lines top right, go to help, Wattbot, start your message with " message the team " and ask you questions there. You should receive a reply within two days. Don't forget to check back to see if you have received a reply, you should also get a text message informing you that you have received a reply