22-04-19, 11:28 - Views: 258
Just received my monthly bill for period 21st March to 20th April. My direct debit for £95.83 shown as paid to yourselves on my bank statement during this period is not shown as a credit on there just my charges for usage so that £95 just seems to have disappeared. Can you sort out please or direct debit will be cancelled until it is sorted and shown as a credit on the bill. Thank you.