• Meter readings

    When I read the gas and electric meters I send both gas and electric at the same time, can you tell me why only the electric readings are showing
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  • When I read the gas and electric meters I send both gas and electric at the same time, can you tell me why only the electric readings are showing


  • Hi there
    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But you'll find many of them are willing to help.

    It's hard to tell from your post exactly what the problem is. Where can you only see the electric readings?

    In the App, under 'Usage' you should be able to see both. And the monthly statement which you get by email should show both as well...

    If you can give us a bit more info we'll see what we can do to help...
    Stephen
    0
  • Hi there
    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But you'll find many of them are willing to help.

    It's hard to tell from your post exactly what the problem is. Where can you only see the electric readings?

    In the App, under 'Usage' you should be able to see both. And the monthly statement which you get by email should show both as well...

    If you can give us a bit more info we'll see what we can do to help...
    Stephen


  • hi Sea View Drive 3 (lovely address, is it nice there?)
    There could be a few reasons ranging from:
    1. If the account has only just been set up it's possible that the gas part isn't quite finalised yet. It may come right give it a week and see if it comes right?
    Also check your emails to see if PP have asked for a photo of the gas meter.
    or
    2. The account hasn't been set up properly at PP's end, they will check if you ask, go to help in the app, ask wattbot, type"message the team" and ask, you'll get a reply in a day or 2
    or
    3. There's a problem with the app, you could try deleting and reloading it (I think that's unlikely, but you never know)

    ​I would add that I've not heard this one before, the usual problem is only the electric gets set up and you can't enter gas readings because of reason 1 above, but yours is sort of half way!
    Quote Originally Posted by Sea View Drive 3 View Post
    When I read the gas and electric meters I send both gas and electric at the same time, can you tell me why only the electric readings are showing
    0
  • hi Sea View Drive 3 (lovely address, is it nice there?)
    There could be a few reasons ranging from:
    1. If the account has only just been set up it's possible that the gas part isn't quite finalised yet. It may come right give it a week and see if it comes right?
    Also check your emails to see if PP have asked for a photo of the gas meter.
    or
    2. The account hasn't been set up properly at PP's end, they will check if you ask, go to help in the app, ask wattbot, type"message the team" and ask, you'll get a reply in a day or 2
    or
    3. There's a problem with the app, you could try deleting and reloading it (I think that's unlikely, but you never know)

    ​I would add that I've not heard this one before, the usual problem is only the electric gets set up and you can't enter gas readings because of reason 1 above, but yours is sort of half way!
    Quote Originally Posted by Sea View Drive 3 View Post
    When I read the gas and electric meters I send both gas and electric at the same time, can you tell me why only the electric readings are showing