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  • Ask Your Smart Meter Technical Questions Here

    Hi
    This thread is for any 'technical' questions about Smart Meters.

    'Technical' in a broad sense, nothing is off limits, from installs, reading the screens, details about the In-Home-Display, communications...anything goes (..well almost anything...).

    The idea is that anyone can contribute a reply, you don't have to be an expert, although expertise is always welcome. Hopefully over time a repository of information will build up to help all.

    I know Leyton did a Q&A HERE but that's a closed thread now, so if anyone has any techy questions ask here and hopefully someone will know the answer, or maybe where to find it.

    I'll start the ball rolling..
    Has anyone who has had a SM fitted by PP and who is on Economy 7 noticed any change in the timings when it switches to night rate from what they were previously, and does the In-Home-Display tell you when it switches?
    1
  • Hi
    This thread is for any 'technical' questions about Smart Meters.

    'Technical' in a broad sense, nothing is off limits, from installs, reading the screens, details about the In-Home-Display, communications...anything goes (..well almost anything...).

    The idea is that anyone can contribute a reply, you don't have to be an expert, although expertise is always welcome. Hopefully over time a repository of information will build up to help all.

    I know Leyton did a Q&A HERE but that's a closed thread now, so if anyone has any techy questions ask here and hopefully someone will know the answer, or maybe where to find it.

    I'll start the ball rolling..
    Has anyone who has had a SM fitted by PP and who is on Economy 7 noticed any change in the timings when it switches to night rate from what they were previously, and does the In-Home-Display tell you when it switches?


  • Hi, has anyone else had issues with the IHD?.
    The needle in my electric display never moves, even when I'm using quite a lot. And the green light on the front never changes from green. I assume it is supposed to change to amber and red depending on usage?
    0
  • Hi, has anyone else had issues with the IHD?.
    The needle in my electric display never moves, even when I'm using quite a lot. And the green light on the front never changes from green. I assume it is supposed to change to amber and red depending on usage?


  • hi Angela
    ​Is it communicating with the meter in other respects?
    Is an electronic version of the instruction manual for the IHD available (a pdf)?
    Quote Originally Posted by Angelabikerbabe View Post
    Hi, has anyone else had issues with the IHD?.
    The needle in my electric display never moves, even when I'm using quite a lot. And the green light on the front never changes from green. I assume it is supposed to change to amber and red depending on usage?
    0
  • hi Angela
    ​Is it communicating with the meter in other respects?
    Is an electronic version of the instruction manual for the IHD available (a pdf)?
    Quote Originally Posted by Angelabikerbabe View Post
    Hi, has anyone else had issues with the IHD?.
    The needle in my electric display never moves, even when I'm using quite a lot. And the green light on the front never changes from green. I assume it is supposed to change to amber and red depending on usage?


  • Hi Woz, yes it seems to be communicating with the meter ok. It doesn't say anything on the booklet which came with it, and pdf online is the same.
    Last edited by Angelabikerbabe; 15-04-19 at 13:21.
    0
  • Hi Woz, yes it seems to be communicating with the meter ok. It doesn't say anything on the booklet which came with it, and pdf online is the same.


  • hi Angela
    Maybe your idea of a lot and theirs differ...can you post a link to the online pdf?
    Quote Originally Posted by Angelabikerbabe View Post
    Hi Woz, yes it seems to be communicating with the meter ok. It doesn't say anything on the booklet which came with it, and pdf online is the same.
    0
  • hi Angela
    Maybe your idea of a lot and theirs differ...can you post a link to the online pdf?
    Quote Originally Posted by Angelabikerbabe View Post
    Hi Woz, yes it seems to be communicating with the meter ok. It doesn't say anything on the booklet which came with it, and pdf online is the same.


  • Hi Woz, here's the link
    https://support.geotogether.com/en/s...ton-user-guide

    I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
    Last edited by Angelabikerbabe; 16-04-19 at 06:04.
    1
  • Hi Woz, here's the link
    https://support.geotogether.com/en/s...ton-user-guide

    I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD


  • Quote Originally Posted by Angelabikerbabe View Post
    Hi Woz, here's the link
    https://support.geotogether.com/en/s...ton-user-guide

    I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
    Hi @Angelabikerbabe
    Niall from our Member services team is checking this out for you.
    He's emailed you asking for a bit of info
    Some pics of what the IHD is showing will be really useful.
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​
    0
  • Quote Originally Posted by Angelabikerbabe View Post
    Hi Woz, here's the link
    https://support.geotogether.com/en/s...ton-user-guide

    I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
    Hi @Angelabikerbabe
    Niall from our Member services team is checking this out for you.
    He's emailed you asking for a bit of info
    Some pics of what the IHD is showing will be really useful.
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​


  • Hi Marc,
    yes I have replied to Nialls email with a pic.
    cheers
    ​Angela
    2
  • Hi Marc,
    yes I have replied to Nialls email with a pic.
    cheers
    ​Angela


  • Thanks Angela
    Quote Originally Posted by Angelabikerbabe View Post
    Hi Woz, here's the link
    https://support.geotogether.com/en/s...ton-user-guide

    I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
    0
  • Thanks Angela
    Quote Originally Posted by Angelabikerbabe View Post
    Hi Woz, here's the link
    https://support.geotogether.com/en/s...ton-user-guide

    I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD


  • Thererein possibly lies a clue, it says in the manual of the scaling options under advanced (I have no idea how to select advanced, presumably it's an option in the menu?)
    This option is only available whenyou have an electricity smartmeter and the usage level is notprovided by the meter.

    So that tells me that the meter needs to send some information to do with the scaling of the display, and that's probably the bit that isn't working correctly. That's a complete guess based on the fact that manual scaling should be available when the meter doesn't send usage info.
    Question for @Marc, can and do PP (or have they done) change the meter configuration remotely?
    ​Also does the IHD come with the wifi module?
    Quote Originally Posted by Angelabikerbabe View Post
    Hi Woz, here's the link
    https://support.geotogether.com/en/s...ton-user-guide

    I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
    Last edited by woz; 16-04-19 at 16:51.
    1
  • Thererein possibly lies a clue, it says in the manual of the scaling options under advanced (I have no idea how to select advanced, presumably it's an option in the menu?)
    This option is only available whenyou have an electricity smartmeter and the usage level is notprovided by the meter.

    So that tells me that the meter needs to send some information to do with the scaling of the display, and that's probably the bit that isn't working correctly. That's a complete guess based on the fact that manual scaling should be available when the meter doesn't send usage info.
    Question for @Marc, can and do PP (or have they done) change the meter configuration remotely?
    ​Also does the IHD come with the wifi module?
    Quote Originally Posted by Angelabikerbabe View Post
    Hi Woz, here's the link
    https://support.geotogether.com/en/s...ton-user-guide

    I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD


  • @Angelabikerbabe
    hi Angela
    is there a reset settings button under advanced settings?

    Quote Originally Posted by Angelabikerbabe View Post
    Hi Woz, here's the link
    https://support.geotogether.com/en/s...ton-user-guide

    I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD
    0
  • @Angelabikerbabe
    hi Angela
    is there a reset settings button under advanced settings?

    Quote Originally Posted by Angelabikerbabe View Post
    Hi Woz, here's the link
    https://support.geotogether.com/en/s...ton-user-guide

    I thought I had ssomething to do with the 'usage level' in the advanced menu, but there us no usage level button showing on my IHD


  • Hi Woz, yes there is. Wasn't sure whether to use it, didn't want to buggar it up.
    0
  • Hi Woz, yes there is. Wasn't sure whether to use it, didn't want to buggar it up.


  • Hi @Angelabikerbabe @woz
    ​Did you press the button?
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​
    0
  • Hi @Angelabikerbabe @woz
    ​Did you press the button?
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​


  • Angela I think we can take it that if it bursts into flames you can blame @Marc...ahem...
    go on I dare you...
    Quote Originally Posted by Marc View Post
    Hi @Angelabikerbabe @woz
    ​Did you press the button?
    0
  • Angela I think we can take it that if it bursts into flames you can blame @Marc...ahem...
    go on I dare you...
    Quote Originally Posted by Marc View Post
    Hi @Angelabikerbabe @woz
    ​Did you press the button?


  • Never dare a fool Woz

    Quote Originally Posted by woz View Post
    Angela I think we can take it that if it bursts into flames you can blame @Marc...ahem...
    go on I dare you...
    1
  • Never dare a fool Woz

    Quote Originally Posted by woz View Post
    Angela I think we can take it that if it bursts into flames you can blame @Marc...ahem...
    go on I dare you...


  • Hi Marc
    no, I haven't pressed the button yet (scared). Still waiting for some direction from the team.

    Quote Originally Posted by Marc View Post
    Hi @Angelabikerbabe @woz
    ​Did you press the button?
    0
  • Hi Marc
    no, I haven't pressed the button yet (scared). Still waiting for some direction from the team.

    Quote Originally Posted by Marc View Post
    Hi @Angelabikerbabe @woz
    ​Did you press the button?


  • Quote Originally Posted by Angelabikerbabe View Post
    Hi Marc
    no, I haven't pressed the button yet (scared). Still waiting for some direction from the team.
    Good move @Angelabikerbabe
    Best not, just in case it makes things worse.
    I'll find out what's happening from the guys
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​
    1
  • Quote Originally Posted by Angelabikerbabe View Post
    Hi Marc
    no, I haven't pressed the button yet (scared). Still waiting for some direction from the team.
    Good move @Angelabikerbabe
    Best not, just in case it makes things worse.
    I'll find out what's happening from the guys
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​


  • Quote Originally Posted by Angelabikerbabe View Post
    Hi Marc
    no, I haven't pressed the button yet (scared). Still waiting for some direction from the team.
    Hi @Angelabikerbabe
    Just to say that Niall from our Member services team has emailed you today
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​
    1
  • Quote Originally Posted by Angelabikerbabe View Post
    Hi Marc
    no, I haven't pressed the button yet (scared). Still waiting for some direction from the team.
    Hi @Angelabikerbabe
    Just to say that Niall from our Member services team has emailed you today
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​


  • Just looking at the meter and it uses 5v 1A USB. So should work in the power sockers with USB built-in. Which means I don't need the 3-pin wall wart
    0
  • Just looking at the meter and it uses 5v 1A USB. So should work in the power sockers with USB built-in. Which means I don't need the 3-pin wall wart


  • hi Jowl
    I assume you mean the in-home-display?
    Does the manual say you can power it from that socket?
    Does the end of the power adapter (wall wart) go into that socket?
    Does it come with a power lead for that purpose?
    Quote Originally Posted by Jowl View Post
    Just looking at the meter and it uses 5v 1A USB. So should work in the power sockers with USB built-in. Which means I don't need the 3-pin wall wart
    0
  • hi Jowl
    I assume you mean the in-home-display?
    Does the manual say you can power it from that socket?
    Does the end of the power adapter (wall wart) go into that socket?
    Does it come with a power lead for that purpose?
    Quote Originally Posted by Jowl View Post
    Just looking at the meter and it uses 5v 1A USB. So should work in the power sockers with USB built-in. Which means I don't need the 3-pin wall wart