• Transfer issues

    My current supplier told me that only electric is beaning taken and there’s nothing for gas
    I had done both at same time. Can anyone help with this. As I can’t get any number to call to speak to customer services
    ​plz help
    Tap below to see the best answer
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  • My current supplier told me that only electric is beaning taken and there’s nothing for gas
    I had done both at same time. Can anyone help with this. As I can’t get any number to call to speak to customer services
    ​plz help
    Tap below to see the best answer


  • Best Answer

    Quote Originally Posted by mjoglu View Post
    My current supplier told me that only electric is beaning taken and there’s nothing for gas
    I had done both at same time. Can anyone help with this. As I can’t get any number to call to speak to customer services
    ​plz help
    Hi @mjoglu
    Welcome to the community!
    Thanks for posting.
    It takes about six weeks for opening readings to be validated and sent to old suppliers so that final bills can be sent out.
    I've flagged this up with our Member services team - you only came on supply with PP on 16th April so it'll be a short wait.
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​
    0
  • Quote Originally Posted by mjoglu View Post
    My current supplier told me that only electric is beaning taken and there’s nothing for gas
    I had done both at same time. Can anyone help with this. As I can’t get any number to call to speak to customer services
    ​plz help
    Hi @mjoglu
    Welcome to the community!
    Thanks for posting.
    It takes about six weeks for opening readings to be validated and sent to old suppliers so that final bills can be sent out.
    I've flagged this up with our Member services team - you only came on supply with PP on 16th April so it'll be a short wait.
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​


  • Hi, you're talking to other customers on this forum.
    PP dont have any call centres as it's an app based company.
    You need to send your message to the team directly via Wattbot.if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot, and type in 'message the team' then you can send them your message. Might take a couple of days to get back to you, but they will.
    0
  • Hi, you're talking to other customers on this forum.
    PP dont have any call centres as it's an app based company.
    You need to send your message to the team directly via Wattbot.if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot, and type in 'message the team' then you can send them your message. Might take a couple of days to get back to you, but they will.


  • Quote Originally Posted by mjoglu View Post
    My current supplier told me that only electric is beaning taken and there’s nothing for gas
    I had done both at same time. Can anyone help with this. As I can’t get any number to call to speak to customer services
    ​plz help


    Hi mjoglu,
    Welcome to the community,. How long ago did you switch? For some reason the gas supply takes longer to switch than electric. If it was more than 3 weeks ago, contact the team as @Angelabikerbabe suggests, as Pure Planet do not have a call centre.
    0
  • Quote Originally Posted by mjoglu View Post
    My current supplier told me that only electric is beaning taken and there’s nothing for gas
    I had done both at same time. Can anyone help with this. As I can’t get any number to call to speak to customer services
    ​plz help


    Hi mjoglu,
    Welcome to the community,. How long ago did you switch? For some reason the gas supply takes longer to switch than electric. If it was more than 3 weeks ago, contact the team as @Angelabikerbabe suggests, as Pure Planet do not have a call centre.