wow! that’s low! That puts a different light on things (if you’ll pardon the pun).
Not only is it very low but assuming your statements have true readings on them, - can you confirm that the readings are real not estimated??, then your usage is even lower. I hate to say this and it might not go down well with others but PP may not be your best option for price although I do appreciate that the green credentials are important too.
I think Your easiest route is to ask for a refund of about £100 and reduce your direct debit, my reasoning is that you need some time to ascertain your real usage. Assuming you are back at home and using your estimated usage if you reduce your dd to £20 summer (£30 winter), in about 6 months you should have a good idea of your true usage, which on the face of it looks to be even lower than your enviously low estimated figure. You can reassess again in about 6 to 8 months.
Originally Posted by Melman