Originally Posted by Wickesm
As this is your first post, welcome to the Pure Planet community!
First, lots of customers get told their readings seem low - there's lots of posts about it here on the community, but basically it's nothing to worry about.
What it doesn't mean is that your direct debit payments will be reduced. That calculation is based on your usage and the cost - the cost went up in January, so if your usage has stayed roughly the same, then your direct debit payment will be increased.
I don't know how you contacted the team. They promise to get back to you within two working days if you click on the three little bars top right corner of the app, go to Help, click on Wattbot, put 'message the team' in the subject line and then explain the problem.
So if you are still not happy, that's what you will need to do.
Hope that helps