• Setting up my account on the app

    We switched on 1 April but can’t seem to find how to set up our account on the app. We only have two icons - switch and get a quote.
    ​any advice? Thanks
    Tap below to see the best answer
    0
  • We switched on 1 April but can’t seem to find how to set up our account on the app. We only have two icons - switch and get a quote.
    ​any advice? Thanks
    Tap below to see the best answer


  • Best Answer

    Hello morgan.
    Firstly how did tou switch ?
    If you used a comparison site, they cant actually do the switch for you. This can only be done via the app.
    Judging by your post you can take either chioce give your details personnal and bank accct etc, and simply follow the instructions.
    0
  • Hello morgan.
    Firstly how did tou switch ?
    If you used a comparison site, they cant actually do the switch for you. This can only be done via the app.
    Judging by your post you can take either chioce give your details personnal and bank accct etc, and simply follow the instructions.


  • Quote Originally Posted by Morgan View Post
    We switched on 1 April but can’t seem to find how to set up our account on the app. We only have two icons - switch and get a quote.
    ​any advice? Thanks
    Hi @Morgan
    Welcome to the community!
    Thanks for posting
    Have you received your welcome pack? It includes info on your Direct Debits and the date you'll come on supply with PP.
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​
    0
  • Quote Originally Posted by Morgan View Post
    We switched on 1 April but can’t seem to find how to set up our account on the app. We only have two icons - switch and get a quote.
    ​any advice? Thanks
    Hi @Morgan
    Welcome to the community!
    Thanks for posting
    Have you received your welcome pack? It includes info on your Direct Debits and the date you'll come on supply with PP.
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​