Welcome to the Community Forum for PP customers.
I'm not really understanding why your first ever post to the Community has a very "hard" tone to it.
Like yourself.....I too would be greatly concerned at a total debit balance of £900. However, this is where we differ because I regularly check my PP account on the App......as I would really expect anyone who is serious about their energy usage to do.
You have had the facility to contact PP at any time to query your account......you could also have posted to the Community to gain assistance/recommendations on a course of action.
If, as you say, your projected DD payments were in line with your payments to your previous supplier, then I can only surmise that your "actual" energy usage has increased dramatically, since you switched to PP.
I'm very disappointed for you.....that this situation has occurred, as it has obviously tainted your opinion of an energy supplier that provides a relatively unique service. I won't expand on PP services, as I think it is too late to cause you to change your mind. Suffice to say that I feel you have basically caused your own situation.....unfortunately.
Please don't blame PP for the tone of mmy response.....I don't work for PP.....I am simply a customer expressing my own personal opinion.
Good luck with your next supplier......
Originally Posted by armitagepam