In my opinion, the least disruption will be caused by moving all affected to 28th.
Whilst I appreciate that this may skew the strain on the billing system on 28th, slightly, my reasoning is it always keeps the billing date in the same month, whereas, were you to move the date forward there would be some who would effectively miss a calendar month, which I believe will cause more headaches for PP.
Also, regarding the pro-rata days, if you're bringing it forward then potentially the worst case is that someone would overpay 3 days membership once only, so just refund all
who are affected 3 days membership, that will cover everyone, those who were on 29th will benefit by 2 days but so what, it's trivial.
Where a customer believes that this change of billing date may cause them an issue (and I can't think of any set of circumstances where it would make any difference other than the meter reading reminder date needing to be re-established) those cases could be looked at individually. (My guess is there won't be any).
The direct debit date is always choosable anyway, so that could be anywhere, and where people have chosen a dd date it's because it suits the way their finances work. Those who haven't changed it presumably don't care either way.
I must have missed something, I always do....
I think it's very
disappointing that you haven't taken the opportunity to simply change the way the membership fee is described in the T+C's etc. and just charge it at a daily rate
. Any questions generated by doing that would be simply addressed by yes it's £96 per fuel per year, or £8 a month and it's charged at a daily rate. That would NEVER have gone wrong, it's easy to calculate, everyone understands it, it makes part bills and final bills easier to calculate and explain.
I'd be really interested to know why that route wasn't taken.
In truth you'd have had far fewer problems and any questions in the community for example: Why is my membership fee only £7.51 this month (+vat) when it was £7.77 last month?
would be easily answered, there were 30 days in the last billing period but 31 in this. = happy customer.
Any other viewpoints anyone?
Originally Posted by Marc