• Reminder: Warmer months means Direct Debit payments will be lower

    Name:  Deckchairs on beach.PNG
Views: 426
Size:  1.39 MB


    Hi all


    A reminder: your next six Direct Debit payments will be slightly lower, as we move into the warmer months.

    You’ll recall your payments in the warmer months (April - September) are slightly lower, and in the cooler months (October - March) slightly higher, to take into account different usage patterns throughout the year.

    You can find your schedule in your Welcome Pack and in your app. Go to the Balance & Payments section in the menu.

    We don’t have exit fees or fixed contracts - so averaging payments means our Members could build up high debits or credits depending on the time of year that they join.

    We're currently carrying a Direct Debit review, and refunding Members who've built up credit due to the mild winter. It's normal for there to be a little bit of debit or credit on your account. As we take payments in advance we would expect your account to always be about one month’s payment in credit.
    More info on DD reviews here.

    Any questions? Let's chat about it below


    Last edited by Marc; 26-03-19 at 11:15.
    Community Manager - Pure Planet

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    3
  • Name:  Deckchairs on beach.PNG
Views: 426
Size:  1.39 MB


    Hi all


    A reminder: your next six Direct Debit payments will be slightly lower, as we move into the warmer months.

    You’ll recall your payments in the warmer months (April - September) are slightly lower, and in the cooler months (October - March) slightly higher, to take into account different usage patterns throughout the year.

    You can find your schedule in your Welcome Pack and in your app. Go to the Balance & Payments section in the menu.

    We don’t have exit fees or fixed contracts - so averaging payments means our Members could build up high debits or credits depending on the time of year that they join.

    We're currently carrying a Direct Debit review, and refunding Members who've built up credit due to the mild winter. It's normal for there to be a little bit of debit or credit on your account. As we take payments in advance we would expect your account to always be about one month’s payment in credit.
    More info on DD reviews here.

    Any questions? Let's chat about it below


    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​
  • Why do those 1970s Deck chairs always look soooooooo uncomfortable 😂😂👎👎👎👎
    Peace is always beautiful.

    WALT WHITMAN
    2
  • Why do those 1970s Deck chairs always look soooooooo uncomfortable 😂😂👎👎👎👎
    Peace is always beautiful.

    WALT WHITMAN
  • But sooo pretty @Bev 😊

    Looking forward to the lower payments @Marc
    2
  • But sooo pretty @Bev 😊

    Looking forward to the lower payments @Marc
  • Agree, stunning photo 👍👍👍
    Peace is always beautiful.

    WALT WHITMAN
    2
  • Agree, stunning photo 👍👍👍
    Peace is always beautiful.

    WALT WHITMAN
  • Hi
    My account is showing £335 negative is that normal. Will it right itself in the summer months?
    0
  • Hi
    My account is showing £335 negative is that normal. Will it right itself in the summer months?
  • Good Morning Alexis007,

    Welcome to the community.

    Think you may need a Direct Debit increase, but it all depends on your ongoing usage.... re-assessing your negative account balance to see if it reduces enough during the warmer months. It sounds like it will not put you back in credit leading up to the winter DD's that increase from October.
    - DD's Annual project cost split Oct-March 60% - April-Sept 40%
    - PP seasonally review our accounts twice a year
    - Or customer members ask for their accounts to be reviewed and adjusted sooner

    Sorry to remind you but our accounts should hold some credit as in the advanced payment we made when joining up.
    I guess you submit regular metre reads so that your usage is correct.
    If so you may want to consider asking PP for a DD review.

    Open Help in the APP
    Open Ask wattBot
    First Type: "Message the Team" and post your question
    Response within 2 days back with bot and it will be from a PP team member

    Alternatively leave, wait for your account to be reviewed, keep monitoring your usage and account balance.

    Good luck and look out for more feedback
    Last edited by Strutt G; 30-04-19 at 06:44.
    3
  • Good Morning Alexis007,

    Welcome to the community.

    Think you may need a Direct Debit increase, but it all depends on your ongoing usage.... re-assessing your negative account balance to see if it reduces enough during the warmer months. It sounds like it will not put you back in credit leading up to the winter DD's that increase from October.
    - DD's Annual project cost split Oct-March 60% - April-Sept 40%
    - PP seasonally review our accounts twice a year
    - Or customer members ask for their accounts to be reviewed and adjusted sooner

    Sorry to remind you but our accounts should hold some credit as in the advanced payment we made when joining up.
    I guess you submit regular metre reads so that your usage is correct.
    If so you may want to consider asking PP for a DD review.

    Open Help in the APP
    Open Ask wattBot
    First Type: "Message the Team" and post your question
    Response within 2 days back with bot and it will be from a PP team member

    Alternatively leave, wait for your account to be reviewed, keep monitoring your usage and account balance.

    Good luck and look out for more feedback