The first statement arrives by email one month after you switch in, read on..
The statement is a pdf in an email. That is effectively your bill (although it isn't a bill it's a statement, you don't get bills because you're paying a fixed amount, you get a statement of how far you're in credit or debit and the charges for the energy used)
as you call it is possible via help in the app, ask wattbot, type "message the team" and ask. Replies usually take a day or 2
PP don't have call centres, it keeps costs down. There are no penalties for switching out if that is a huge problem for you, but it shouldn't be as there are means of communication.
The countdown to your switch appears in the app also you should get a welcome pack by email
The only way to switch to PP is with the app, if you go through a comparison website you still have to use the app. If you haven't switched using the app then you haven't switched.
I don't know what you mean by time to switch, that is a standard 17 days unless there are problems identifying the property/meter
You said "either" presumably because you posted THIS
heplful post in a completely random part of the community.
I'm sensing that you're frustrated...
We like to help each other in the community, a post saying that PP are **** doesn't really help us to help you, can you post some specifics as to what you think hasn't worked for you. PP will listen and fix it if they can.
It would have been better for both you and the community if both posts were together, makes it easier for us to try to guess what the problem is.
Looking at your previous posts, it seems that you had helpful replies and presumably your gas meter issue is now resolved?
So... to move on from what probably seem like patronising comments above (but aren't intended to be)
If you aren't getting statements yet and you've been with PP over a month, that needs to be fixed, follow instructions **
above and that will be fixed if it's broken.
I assume you are getting PP emails, welcome pack, reminder for meter reading 3 days before your statement date etc. if not check your spam etc and if you still have probs with this follow above advice
Originally Posted by Judojack