The key is keeping customers informed and from my point of view that’s exactly how they handled it.
This is the whole point of the trials to weed out the issues and fine tune large scale deployment. That’s when the troubles start.
And yes. I work in mobile network technology so I understand the point of feedback both positive and negative. (And sitting around all day waiting on someone to do the checks from hundreds of miles away)
Never had this sort of communication from any of my other service suppliers. So keep up the good work.
I’ll submit a full feedback once I’m up and running and had sometime to use it all.