I hadn't realised quite how far out it was, have a look at the readings used on the statement, that does sound a very long way out if you've been charged for £212 ish worth when you've only used about £80 worth.
Keep a note of the readings from when you moved in and take photos of the meter just in case you need to dispute the opening readings later on - I would hope that the previous owner will have submitted closing readings, helpful that it was with PP, and presumably apart from background heating and security lights etc there should be very little use.
My guess in this case is that the estimate used is as though the original owner was still in.
Hopefully it will come right, but after you've looked at the readings and compared them with actual (they must be way ahead) it certainly won't do any harm at this point to send a message through help, ask wattbot type "message the team" and give the info you have, and keep a note of the message you've sent.
It sounds like PP's systems haven't looked at their own data, but that's probably because they can't accept readings unless they have been through verification, even their own I guess?
Originally Posted by Connor bone