• Info for the FAQs about the low/high readings warning

    Hi folks

    We're drafting a community FAQ and some WattBot replies to help Members who get a warning when they send meter readings - that their readings look either too low or too high.
    Muggins here (ahem ) believed this was based on estimated annual usage. In fact it's our own numbers designed to flag up to a Member that the reading they're about to send looks wrong.
    Here's the draft for the community FAQ. Is it clear?! Thanks in advance

    Title of FAQ: Why does a ‘lower or higher than expected’ warning appear when I send meter readings?

    Sometimes when you submit a meter reading in your Pure Planet app you might see a warning that your reading is too high or too low.

    You’ll see either a ‘Reading lower than expected’ or ‘Reading higher than expected’ message after you’ve typed in your meter reading on your phone’s keyboard.

    If you get one of these it means that your new meter reading falls outside normal daily usage since your last actual or estimated meter reading, and is either higher or lower than the following:

    • Electricity low reading - less than 2.5 kWh per day
    • Electricity high reading - greater than 40 kWh per day
    • Gas low reading - less than 10 kWh per day
    • Gas high reading - greater than 92.5 kWh per day

    If you get these readings every month it will be because you are a high or low energy user, or because you’ve entered the wrong reading.

    Currently we’re seeing a higher number of Members getting a warning that their gas reading is too low. This is due to a technical issue which means the low/high readings are being measured in cubic metres, rather than being converted to kWh.
    This is on the roadmap to be fixed soon.
    Community Manager - Pure Planet

    5
  • Hi folks

    We're drafting a community FAQ and some WattBot replies to help Members who get a warning when they send meter readings - that their readings look either too low or too high.
    Muggins here (ahem ) believed this was based on estimated annual usage. In fact it's our own numbers designed to flag up to a Member that the reading they're about to send looks wrong.
    Here's the draft for the community FAQ. Is it clear?! Thanks in advance

    Title of FAQ: Why does a ‘lower or higher than expected’ warning appear when I send meter readings?

    Sometimes when you submit a meter reading in your Pure Planet app you might see a warning that your reading is too high or too low.

    You’ll see either a ‘Reading lower than expected’ or ‘Reading higher than expected’ message after you’ve typed in your meter reading on your phone’s keyboard.

    If you get one of these it means that your new meter reading falls outside normal daily usage since your last actual or estimated meter reading, and is either higher or lower than the following:

    • Electricity low reading - less than 2.5 kWh per day
    • Electricity high reading - greater than 40 kWh per day
    • Gas low reading - less than 10 kWh per day
    • Gas high reading - greater than 92.5 kWh per day

    If you get these readings every month it will be because you are a high or low energy user, or because you’ve entered the wrong reading.

    Currently we’re seeing a higher number of Members getting a warning that their gas reading is too low. This is due to a technical issue which means the low/high readings are being measured in cubic metres, rather than being converted to kWh.
    This is on the roadmap to be fixed soon.
    Community Manager - Pure Planet

  • Not sure I would say:
    ...falls outside normal daily usage since last.....
    Kind of suggests you are entering readings every day.

    Maybe words along the lines:
    ...falls outside expected average use since last

    Also, I don't see why this bit is even relevant:
    ...and is either higher or lower than the following:

    Electricity low reading - less than 2.5 kWh per day
    Electricity high reading - greater than 40 kWh per day
    Gas low reading - less than 10 kWh per day
    Gas high reading - greater than 92.5 kWh per day
    ...

    Surely the only thing that matters is customers expected usage pattern and not hard limits?
    3
  • Not sure I would say:
    ...falls outside normal daily usage since last.....
    Kind of suggests you are entering readings every day.

    Maybe words along the lines:
    ...falls outside expected average use since last

    Also, I don't see why this bit is even relevant:
    ...and is either higher or lower than the following:

    Electricity low reading - less than 2.5 kWh per day
    Electricity high reading - greater than 40 kWh per day
    Gas low reading - less than 10 kWh per day
    Gas high reading - greater than 92.5 kWh per day
    ...

    Surely the only thing that matters is customers expected usage pattern and not hard limits?
  • hi Marc
    Some of the above makes no sense to me
    There has to be some context to the warnings algorithm. A one-size-fits-all approach is clumsy.
    At the least the gas algorithm should change from winter to summer.
    The algorithm need a lot of thought,(more than I can give it!) but it should learn as time goes on.

    Whether you're a high or low user shouldn't predicate getting the messages, that's a boy who cried wolf scenario. If you warn someone every time when there is a real problem they will take no notice - it should be whether your readings are out of a normally expected pattern. 40kwH a day for most people is ridiculous unless you heat with electricity, or grow pot(ted) plants which is precisely why it needs to be contextual.
    Also 92.5 kWh a day gas usage is easily achievable if it's cold so the same applies.

    The reason you gave about it being in cu.m not kWh is also strange, the variation due to calorific value is almost always much less than 1%, usually about 0.5%, unless I've misunderstood and you're counting cu.m as kWh, in which case oh dear...

    Also in the even if what looks like severely out-of-kilter readings, where the customer submits anyway, an email or notification could then be sent to ask the user to check their meter readings, with a detailed explanation as to why you're asking.
    The wording in the app should perhaps read "?We aren't sure if the readings you've entered are correct, please check them again and submit them if they are correct"....
    Quote Originally Posted by Marc View Post
    Hi folks

    We're drafting a community FAQ and some WattBot replies to help Members who get a warning when they send meter readings - that their readings look either too low or too high.
    Muggins here (ahem ) believed this was based on estimated annual usage. In fact it's our own numbers designed to flag up to a Member that the reading they're about to send looks wrong.
    Here's the draft for the community FAQ. Is it clear?! Thanks in advance

    Title of FAQ: Why does a ‘lower or higher than expected’ warning appear when I send meter readings?

    Sometimes when you submit a meter reading in your Pure Planet app you might see a warning that your reading is too high or too low.

    You’ll see either a ‘Reading lower than expected’ or ‘Reading higher than expected’ message after you’ve typed in your meter reading on your phone’s keyboard.

    If you get one of these it means that your new meter reading falls outside normal daily usage since your last actual or estimated meter reading, and is either higher or lower than the following:

    • Electricity low reading - less than 2.5 kWh per day
    • Electricity high reading - greater than 40 kWh per day
    • Gas low reading - less than 10 kWh per day
    • Gas high reading - greater than 92.5 kWh per day

    If you get these readings every month it will be because you are a high or low energy user, or because you’ve entered the wrong reading.

    Currently we’re seeing a higher number of Members getting a warning that their gas reading is too low. This is due to a technical issue which means the low/high readings are being measured in cubic metres, rather than being converted to kWh.
    This is on the roadmap to be fixed soon.
    0
  • hi Marc
    Some of the above makes no sense to me
    There has to be some context to the warnings algorithm. A one-size-fits-all approach is clumsy.
    At the least the gas algorithm should change from winter to summer.
    The algorithm need a lot of thought,(more than I can give it!) but it should learn as time goes on.

    Whether you're a high or low user shouldn't predicate getting the messages, that's a boy who cried wolf scenario. If you warn someone every time when there is a real problem they will take no notice - it should be whether your readings are out of a normally expected pattern. 40kwH a day for most people is ridiculous unless you heat with electricity, or grow pot(ted) plants which is precisely why it needs to be contextual.
    Also 92.5 kWh a day gas usage is easily achievable if it's cold so the same applies.

    The reason you gave about it being in cu.m not kWh is also strange, the variation due to calorific value is almost always much less than 1%, usually about 0.5%, unless I've misunderstood and you're counting cu.m as kWh, in which case oh dear...

    Also in the even if what looks like severely out-of-kilter readings, where the customer submits anyway, an email or notification could then be sent to ask the user to check their meter readings, with a detailed explanation as to why you're asking.
    The wording in the app should perhaps read "?We aren't sure if the readings you've entered are correct, please check them again and submit them if they are correct"....
    Quote Originally Posted by Marc View Post
    Hi folks

    We're drafting a community FAQ and some WattBot replies to help Members who get a warning when they send meter readings - that their readings look either too low or too high.
    Muggins here (ahem ) believed this was based on estimated annual usage. In fact it's our own numbers designed to flag up to a Member that the reading they're about to send looks wrong.
    Here's the draft for the community FAQ. Is it clear?! Thanks in advance

    Title of FAQ: Why does a ‘lower or higher than expected’ warning appear when I send meter readings?

    Sometimes when you submit a meter reading in your Pure Planet app you might see a warning that your reading is too high or too low.

    You’ll see either a ‘Reading lower than expected’ or ‘Reading higher than expected’ message after you’ve typed in your meter reading on your phone’s keyboard.

    If you get one of these it means that your new meter reading falls outside normal daily usage since your last actual or estimated meter reading, and is either higher or lower than the following:

    • Electricity low reading - less than 2.5 kWh per day
    • Electricity high reading - greater than 40 kWh per day
    • Gas low reading - less than 10 kWh per day
    • Gas high reading - greater than 92.5 kWh per day

    If you get these readings every month it will be because you are a high or low energy user, or because you’ve entered the wrong reading.

    Currently we’re seeing a higher number of Members getting a warning that their gas reading is too low. This is due to a technical issue which means the low/high readings are being measured in cubic metres, rather than being converted to kWh.
    This is on the roadmap to be fixed soon.
  • hi Marc
    Some of the above makes no sense to me
    There has to be some context to the warnings algorithm. A one-size-fits-all approach is clumsy.
    At the least the gas algorithm should change from winter to summer.
    The algorithm need a lot of thought,(more than I can give it!) but it should learn as time goes on.

    Whether you're a high or low user shouldn't predicate getting the messages, that's a boy who cried wolf scenario. If you warn someone every time when there is a real problem they will take no notice - it should be whether your readings are out of a normally expected pattern. 40kwH a day for most people is ridiculous unless you heat with electricity, or grow pot(ted) plants which is precisely why it needs to be contextual.
    Also 92.5 kWh a day gas usage is easily achievable if it's cold so the same applies.

    The reason you gave about it being in cu.m not kWh is also strange, the variation due to calorific value is almost always much less than 1%, usually about 0.5%, unless I've misunderstood and you're counting cu.m as kWh, in which case oh dear...

    Also in the even if what looks like severely out-of-kilter readings, where the customer submits anyway, an email or notification could then be sent to ask the user to check their meter readings, with a detailed explanation as to why you're asking.
    The wording in the app should perhaps read:
    "We aren't sure if the readings you've entered are correct, please check them again and submit them if they are correct"....

    Quote Originally Posted by Marc View Post
    Hi folks

    We're drafting a community FAQ and some WattBot replies to help Members who get a warning when they send meter readings - that their readings look either too low or too high.
    Muggins here (ahem ) believed this was based on estimated annual usage. In fact it's our own numbers designed to flag up to a Member that the reading they're about to send looks wrong.
    Here's the draft for the community FAQ. Is it clear?! Thanks in advance

    Title of FAQ: Why does a ‘lower or higher than expected’ warning appear when I send meter readings?

    Sometimes when you submit a meter reading in your Pure Planet app you might see a warning that your reading is too high or too low.

    You’ll see either a ‘Reading lower than expected’ or ‘Reading higher than expected’ message after you’ve typed in your meter reading on your phone’s keyboard.

    If you get one of these it means that your new meter reading falls outside normal daily usage since your last actual or estimated meter reading, and is either higher or lower than the following:

    • Electricity low reading - less than 2.5 kWh per day
    • Electricity high reading - greater than 40 kWh per day
    • Gas low reading - less than 10 kWh per day
    • Gas high reading - greater than 92.5 kWh per day

    If you get these readings every month it will be because you are a high or low energy user, or because you’ve entered the wrong reading.

    Currently we’re seeing a higher number of Members getting a warning that their gas reading is too low. This is due to a technical issue which means the low/high readings are being measured in cubic metres, rather than being converted to kWh.
    This is on the roadmap to be fixed soon.
    1
  • hi Marc
    Some of the above makes no sense to me
    There has to be some context to the warnings algorithm. A one-size-fits-all approach is clumsy.
    At the least the gas algorithm should change from winter to summer.
    The algorithm need a lot of thought,(more than I can give it!) but it should learn as time goes on.

    Whether you're a high or low user shouldn't predicate getting the messages, that's a boy who cried wolf scenario. If you warn someone every time when there is a real problem they will take no notice - it should be whether your readings are out of a normally expected pattern. 40kwH a day for most people is ridiculous unless you heat with electricity, or grow pot(ted) plants which is precisely why it needs to be contextual.
    Also 92.5 kWh a day gas usage is easily achievable if it's cold so the same applies.

    The reason you gave about it being in cu.m not kWh is also strange, the variation due to calorific value is almost always much less than 1%, usually about 0.5%, unless I've misunderstood and you're counting cu.m as kWh, in which case oh dear...

    Also in the even if what looks like severely out-of-kilter readings, where the customer submits anyway, an email or notification could then be sent to ask the user to check their meter readings, with a detailed explanation as to why you're asking.
    The wording in the app should perhaps read:
    "We aren't sure if the readings you've entered are correct, please check them again and submit them if they are correct"....

    Quote Originally Posted by Marc View Post
    Hi folks

    We're drafting a community FAQ and some WattBot replies to help Members who get a warning when they send meter readings - that their readings look either too low or too high.
    Muggins here (ahem ) believed this was based on estimated annual usage. In fact it's our own numbers designed to flag up to a Member that the reading they're about to send looks wrong.
    Here's the draft for the community FAQ. Is it clear?! Thanks in advance

    Title of FAQ: Why does a ‘lower or higher than expected’ warning appear when I send meter readings?

    Sometimes when you submit a meter reading in your Pure Planet app you might see a warning that your reading is too high or too low.

    You’ll see either a ‘Reading lower than expected’ or ‘Reading higher than expected’ message after you’ve typed in your meter reading on your phone’s keyboard.

    If you get one of these it means that your new meter reading falls outside normal daily usage since your last actual or estimated meter reading, and is either higher or lower than the following:

    • Electricity low reading - less than 2.5 kWh per day
    • Electricity high reading - greater than 40 kWh per day
    • Gas low reading - less than 10 kWh per day
    • Gas high reading - greater than 92.5 kWh per day

    If you get these readings every month it will be because you are a high or low energy user, or because you’ve entered the wrong reading.

    Currently we’re seeing a higher number of Members getting a warning that their gas reading is too low. This is due to a technical issue which means the low/high readings are being measured in cubic metres, rather than being converted to kWh.
    This is on the roadmap to be fixed soon.
  • Thanks for the feedback @woz

    If you warn someone every time when there is a real problem they will take no notice
    It's really important that we get regular and accurate meter readings.
    So it is a problem if someone sends a reading which is inaccurate.

    Unless I've misunderstood and you're counting cu.m as kWh, in which case oh dear...
    That's right. And it what's going to be fixed

    Also in the even if what looks like severely out-of-kilter readings, where the customer submits anyway, an email or notification could then be sent to ask the user to check their meter readings, with a detailed explanation as to why you're asking.
    It's designed to spot it and get it sorted before the reading is sent. After the event is too late.

    The wording in the app should perhaps read:
    "We aren't sure if the readings you've entered are correct, please check them again and submit them if they are correct"....
    Good shout, we'll look into that.

    Smart meters can't come soon enough!
    Community Manager - Pure Planet

    2
  • Thanks for the feedback @woz

    If you warn someone every time when there is a real problem they will take no notice
    It's really important that we get regular and accurate meter readings.
    So it is a problem if someone sends a reading which is inaccurate.

    Unless I've misunderstood and you're counting cu.m as kWh, in which case oh dear...
    That's right. And it what's going to be fixed

    Also in the even if what looks like severely out-of-kilter readings, where the customer submits anyway, an email or notification could then be sent to ask the user to check their meter readings, with a detailed explanation as to why you're asking.
    It's designed to spot it and get it sorted before the reading is sent. After the event is too late.

    The wording in the app should perhaps read:
    "We aren't sure if the readings you've entered are correct, please check them again and submit them if they are correct"....
    Good shout, we'll look into that.

    Smart meters can't come soon enough!
    Community Manager - Pure Planet

  • Hi @Jenam93
    Thanks for this.

    Not sure I would say:
    ...falls outside normal daily usage since last.....
    Kind of suggests you are entering readings every day.
    Maybe words along the lines:
    ...falls outside expected average use since last
    Great suggestion. Yes, that is clearer
    Community Manager - Pure Planet

    2
  • Hi @Jenam93
    Thanks for this.

    Not sure I would say:
    ...falls outside normal daily usage since last.....
    Kind of suggests you are entering readings every day.
    Maybe words along the lines:
    ...falls outside expected average use since last
    Great suggestion. Yes, that is clearer
    Community Manager - Pure Planet

  • Aghhh that would explain why my readings is always warning me its too high. At 50kwh of electric perday actual usage and thats on a good day. If i read it correctly i would get emailed and asked to check, please dont it is correct...
    0
  • Aghhh that would explain why my readings is always warning me its too high. At 50kwh of electric perday actual usage and thats on a good day. If i read it correctly i would get emailed and asked to check, please dont it is correct...
  • Hey @Jon1
    More emails.... no.
    It's hard enough getting people to read the small number we do send!
    Community Manager - Pure Planet

    2
  • Hey @Jon1
    More emails.... no.
    It's hard enough getting people to read the small number we do send!
    Community Manager - Pure Planet

  • Quote Originally Posted by Marc View Post
    Hi folks

    You’ll see either a ‘Reading lower than expected’ or ‘Reading higher than expected’ message after you've typed in your meter reading on your phone’s keyboard.

    If you get one of these it means that your new meter reading falls outside normal daily usage since your last actual or estimated meter reading, and is either higher or lower than the following:

    Electricity low reading - less than 2.5 kWh per day
    Electricity high reading - greater than 40 kWh per day

    Hello @Marc,

    I got this warning message last time I submitted a meter reading on 17/3, but my electricity usage for the period was well within the range you quoted at 13.9 units/day?
    0
  • Quote Originally Posted by Marc View Post
    Hi folks

    You’ll see either a ‘Reading lower than expected’ or ‘Reading higher than expected’ message after you've typed in your meter reading on your phone’s keyboard.

    If you get one of these it means that your new meter reading falls outside normal daily usage since your last actual or estimated meter reading, and is either higher or lower than the following:

    Electricity low reading - less than 2.5 kWh per day
    Electricity high reading - greater than 40 kWh per day

    Hello @Marc,

    I got this warning message last time I submitted a meter reading on 17/3, but my electricity usage for the period was well within the range you quoted at 13.9 units/day?
  • Hi @Lenny
    Do you mean that you got a message that your reading was higher than expected?
    Community Manager - Pure Planet

    0
  • Hi @Lenny
    Do you mean that you got a message that your reading was higher than expected?
    Community Manager - Pure Planet

  • Hello @Marc,

    I'm afraid I can't remember if it said higher or lower - I think the text colour was red?
    0
  • Hello @Marc,

    I'm afraid I can't remember if it said higher or lower - I think the text colour was red?
  • It seems crazy using fixed values and the limits are barmy for E7 night time readings too. Hence I get two warnings when entering readings, one for night electricity (low) and one for gas (high). And yet these readings are all normal for my property.
    0
  • It seems crazy using fixed values and the limits are barmy for E7 night time readings too. Hence I get two warnings when entering readings, one for night electricity (low) and one for gas (high). And yet these readings are all normal for my property.
  • Agreed, warnings should be contextual and weather related for gas...oh well...Unreliable warnings get igniored...
    I think they assumed the warnings were wrong at Chernobyl and 3 Mile Island and look where that led...
    Quote Originally Posted by talldave View Post
    It seems crazy using fixed values and the limits are barmy for E7 night time readings too. Hence I get two warnings when entering readings, one for night electricity (low) and one for gas (high). And yet these readings are all normal for my property.
    0
  • Agreed, warnings should be contextual and weather related for gas...oh well...Unreliable warnings get igniored...
    I think they assumed the warnings were wrong at Chernobyl and 3 Mile Island and look where that led...
    Quote Originally Posted by talldave View Post
    It seems crazy using fixed values and the limits are barmy for E7 night time readings too. Hence I get two warnings when entering readings, one for night electricity (low) and one for gas (high). And yet these readings are all normal for my property.
  • Quote Originally Posted by talldave View Post
    It seems crazy using fixed values and the limits are barmy for E7 night time readings too. Hence I get two warnings when entering readings, one for night electricity (low) and one for gas (high). And yet these readings are all normal for my property.
    Have you thought about changing the limits for day/night readings from E7 meters?
    0
  • Quote Originally Posted by talldave View Post
    It seems crazy using fixed values and the limits are barmy for E7 night time readings too. Hence I get two warnings when entering readings, one for night electricity (low) and one for gas (high). And yet these readings are all normal for my property.
    Have you thought about changing the limits for day/night readings from E7 meters?
  • I agree but the big issue here is the boy who cried wolf at Chernobyl syndrome.
    ​If you get persistent warnings that you ignore because the algorithm is badly thought out, you won't know when there is a real issue.
    Open the pod doors Hal...
    Quote Originally Posted by talldave View Post
    Have you thought about changing the limits for day/night readings from E7 meters?
    0
  • I agree but the big issue here is the boy who cried wolf at Chernobyl syndrome.
    ​If you get persistent warnings that you ignore because the algorithm is badly thought out, you won't know when there is a real issue.
    Open the pod doors Hal...
    Quote Originally Posted by talldave View Post
    Have you thought about changing the limits for day/night readings from E7 meters?