• Communication with Pure Planet

    I can't communicate with Pure Planet. Can this be FIXED NOW?
    Tap below to see the best answer
    0
  • I can't communicate with Pure Planet. Can this be FIXED NOW?
    Tap below to see the best answer


  • Best Answer

    See message from Angelabikerbabe. This is the way to communicate with pp. Wattbot is in the help section of the app.
    1
  • See message from Angelabikerbabe. This is the way to communicate with pp. Wattbot is in the help section of the app.


  • Best Answer

    Quote Originally Posted by Everald GC View Post
    I can't communicate with Pure Planet. Can this be FIXED NOW?
    HI @Everald GC
    Welcome to the community!
    What's the issue? Perhaps we can help?
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​
    0
  • Quote Originally Posted by Everald GC View Post
    I can't communicate with Pure Planet. Can this be FIXED NOW?
    HI @Everald GC
    Welcome to the community!
    What's the issue? Perhaps we can help?
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​


  • if you go to Wattbot and type in 'message the team' then you can send them a message about it . Might take a couple of days to get back to you, but they will.
    1
  • if you go to Wattbot and type in 'message the team' then you can send them a message about it . Might take a couple of days to get back to you, but they will.


  • Quote Originally Posted by Everald GC View Post
    I can't communicate with Pure Planet. Can this be FIXED NOW?
    Hi Everald GC,
    Can you expand as to exactly what the issue is e.g. app not responding, sent message but no reply etc..
    Regards
    2
  • Quote Originally Posted by Everald GC View Post
    I can't communicate with Pure Planet. Can this be FIXED NOW?
    Hi Everald GC,
    Can you expand as to exactly what the issue is e.g. app not responding, sent message but no reply etc..
    Regards


  • hi Everald GC
    PP is app based and does not have call centres; communication is via help in the app as explained. Oh dear, do I detect frustration in your post? I hate to see shouting on here, so is there anything with which the community may be able to assist?
    Quote Originally Posted by Everald GC View Post
    I can't communicate with Pure Planet. Can this be FIXED NOW?
    2
  • hi Everald GC
    PP is app based and does not have call centres; communication is via help in the app as explained. Oh dear, do I detect frustration in your post? I hate to see shouting on here, so is there anything with which the community may be able to assist?
    Quote Originally Posted by Everald GC View Post
    I can't communicate with Pure Planet. Can this be FIXED NOW?