You'll get your first statement a month after you joined, make sure you submit meter readings when you get the reminder email (or a day later) you should be getting the email about now or tomorrow-ish.
PP have no connection with your previous supplier save that they both have to agree your closing and opening reading. Hopefully that will be complete but if not a reading will have to be agreed. (It won't make a great deal of difference as long as they both use the same reading and you won't pay for the same energy twice)
Any refund you get from your previous supplier will come through the supplier of last resort appointed by Ofgem to take over the previous suppliers accounts. Please read THIS<< post re what happens about your previous supplier.
Your post is errr...disappointing because it implies that somehow PP are to blame for your previous supplier going bust or perhaps for something else? It isn't clear quite what your complaint is, PP have switched you in and informed you of that,so I'm not sure what communication from PP you are expecting?
What a mess? Yes your previous supplier has gone bust, it is a mess but fortunately you're protected by Ofgem, so why are you implying that somehow PP have done something wrong?
If you go to help in the app, ask wattbot and type "message the team" you can communicate with a human.
PP don't have call centres.
There is no penalty for switching out from PP but common sense tells me in the circumstances it would be better for you to stay put at least until the "mess" with your previous supplier is sorted. That will take quite a while.
It is perfectly usual to have 2 companies taking a direct debit when you switch, it happens to almost everyone who switches, irrespective of whether one of the companies goes bust.
The usual course of action would be to contact the previous supplier if in credit and ask them to reduce the direct debit.
Originally Posted by rustyk11