Hi! We're on our second ZOE now..
There are a couple of things it is helpful to be sure you have when you collect the car, or chase up once you have it!
1- The SD card with the Maps has been fitted.
2- That the ZE Services have been activated and they have supplied you with the code you will need to set up your account at http://services.renault-ze.com/
This allows you to see the charge the car has, stop and start charging remotely and also get the car to pre-heat / pre-cool (in summer) using your smartphone or the website. It also allows you to set up a charge calendar so you can get the car to only charge at certain times of day or night so you can make best use of lower rates, or make sure you are only charging when there is less demand on the grid so you're using less 'dirty' electricity.
3- The charge cable is in the boot (I think the storage bag has been deleted recently).
It is worth her doing some basic research on the various charging networks, how to access them and charge her car whilst out and about. Not having a smartphone makes this difficult with most to be honest, such as the Electric Highway on the motorways, as these are smartphone only. There are a very small number of 22kW posts at a handful motorway services which you can activate with an Electric Highway RFID card (free on request) and use with your own cable. Polar Plus network is RFID based and costs £7.85 per month - some charge points are then free to use, others at 10.8p per kWh.
There is a good network of information from the Renault Zoe Owners Club, both website and FB page. Also, plenty of advice on the SpeakEV forums, with a Zoe specific area.