• First meter reads.

    Hello.
    Im due to switch in 2 days and gave my meter readings a couple of days ago, along with pictures as requested. Today i have logged onto the app and its asking for my first meter reads again but no email?
    Any advice be great.
    0
  • Hello.
    Im due to switch in 2 days and gave my meter readings a couple of days ago, along with pictures as requested. Today i have logged onto the app and its asking for my first meter reads again but no email?
    Any advice be great.


  • Hi, welcome to pp!
    As long as sent the readings once and got in app confirmation then even if it says to do it again, you don’t need to. It’s a glitch in the app that causes this.
    Hope this helps!
    2
  • Hi, welcome to pp!
    As long as sent the readings once and got in app confirmation then even if it says to do it again, you don’t need to. It’s a glitch in the app that causes this.
    Hope this helps!


  • Quote Originally Posted by ahmedhas View Post
    Hi, welcome to pp!
    As long as sent the readings once and got in app confirmation then even if it says to do it again, you don’t need to. It’s a glitch in the app that causes this.
    Hope this helps!
    I would agree with ahmedhas on this. I thought no the same happened to me when I joined and gave first reading. However if you are in doubt and want confirmation just send a message to the team. Do this in the help section, use Wattbot and ask to send a message to the team. Tell them what you told us and they will get back to you within a few days. Welcome to PP
    1
  • Quote Originally Posted by ahmedhas View Post
    Hi, welcome to pp!
    As long as sent the readings once and got in app confirmation then even if it says to do it again, you don’t need to. It’s a glitch in the app that causes this.
    Hope this helps!
    I would agree with ahmedhas on this. I thought no the same happened to me when I joined and gave first reading. However if you are in doubt and want confirmation just send a message to the team. Do this in the help section, use Wattbot and ask to send a message to the team. Tell them what you told us and they will get back to you within a few days. Welcome to PP