They (PP), should have the original reading but it will make little difference as your usage is going to be fairly constant (for electric), the readings are sent to a third party regulator for verification anyway, so the changeover reading may differ anyway. You won't be charged for the same electricity twice
and you won't be overcharged, they can only charge for what you've used once the opening readings are accepted - but even if an error is made it can be disputed anyway, as long as the error in changeover readings is out of accepted tolerance (250kWh E and 109cum gas)
someone to contact at PP you have to type " message the team" in wattbot in help in the app and you'll get a reply (not instant).
You need to give them a chance to sort it out, once your readings are verified the balance on the statement will be corrected and in the meanwhile you're paying the amount on your quote which won't change while it's being sorted.
If your annual usage estimate was reasonably near it will all work out without any stress required.
I'm trying to be sensitive here but I can't say I've seen anything in your post which should cause stress, PP just want to check that all is well with the meter readings.
An app based supplier isn't for everyone and the last thing PP want is a stressed customer.
Originally Posted by Naffdaff