• Pure Planet app update - download version 7.15.0

    We've released a new version of the Pure Planet app.

    Download version 7.15.0 from the App Store or Google Play.

    This release is minor update to fix a few bugs.

    It includes a fix for the unresponsive 'next' button for some Android phone users when sending meter readings.

    Thanks for your feedback, and for letting us know when you spot bugs. It's much appreciated!
    Community Manager - Pure Planet

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  • We've released a new version of the Pure Planet app.

    Download version 7.15.0 from the App Store or Google Play.

    This release is minor update to fix a few bugs.

    It includes a fix for the unresponsive 'next' button for some Android phone users when sending meter readings.

    Thanks for your feedback, and for letting us know when you spot bugs. It's much appreciated!
    Community Manager - Pure Planet

  • My iPad IOS 9 resolved
    2
  • My iPad IOS 9 resolved
  • Hi does the app ever work?
    From the getgo I have had nothing but server error for absolutely everything.
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  • Hi does the app ever work?
    From the getgo I have had nothing but server error for absolutely everything.
  • hi XaniaBoreanaz
    When are you getting server errors? Have you managed to log in yet? Have you tried over wifi and with data if app is on a mobile phone?
    Quote Originally Posted by XaniaBoreanaz View Post
    Hi does the app ever work?
    From the getgo I have had nothing but server error for absolutely everything.
    0
  • hi XaniaBoreanaz
    When are you getting server errors? Have you managed to log in yet? Have you tried over wifi and with data if app is on a mobile phone?
    Quote Originally Posted by XaniaBoreanaz View Post
    Hi does the app ever work?
    From the getgo I have had nothing but server error for absolutely everything.
  • Quote Originally Posted by woz View Post
    hi XaniaBoreanaz
    When are you getting server errors? Have you managed to log in yet? Have you tried over wifi and with data if app is on a mobile phone?
    Same here
    Server communication errors when trying to post meter reading or check usage.
    Tries both - mobile and wi-fi.
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  • Quote Originally Posted by woz View Post
    hi XaniaBoreanaz
    When are you getting server errors? Have you managed to log in yet? Have you tried over wifi and with data if app is on a mobile phone?
    Same here
    Server communication errors when trying to post meter reading or check usage.
    Tries both - mobile and wi-fi.
  • Hi @Raph
    Welcome to the community!
    I've just added a new post to our service updates section.
    One of software suppliers has an issue which they are investigating.
    More info here.
    Community Manager - Pure Planet

    0
  • Hi @Raph
    Welcome to the community!
    I've just added a new post to our service updates section.
    One of software suppliers has an issue which they are investigating.
    More info here.
    Community Manager - Pure Planet