Originally Posted by JennyR68
It's really strange. I've had what I can only describe as a bumpless transfer. Good communications from previous supplier and Pure Planet's app delivered precisely what it promised. If anyone is curious my previous supplier was nPower. I'd been with them for two, two-year fixed rate deals, so four years in total. The only reason I transferred to PP was for the tariffs, way cheaper than anything nPower could offer, even though I played the loyal customer card.
All I'm doing now is waiting to find out if I'm in credit or debit with them.
Reading some of the posts on here I wonder why so many people have trouble switching. A sizeable percentage of the "I'm having a problem" sort of post could have been avoided if the individual had read, and understood, the FAQs and '11 things you need to know'. The remaining percentage seems to be a breakdown in communications between old supplier, PP and the customer (ex and/or wannabe).
I think it's also worth pointing out that people who are having trouble switching will be more likely to post here than those for whom the transfer went smoothly. This probably skews people's perception of how the transfer usually goes.