• Smets 2

    Just had one installed this morning.
    It seems to still be searching for a data download
    Is it usual to be ongoing "Waiting for Data" for 2 hours or should I be concerned?
    0
  • Just had one installed this morning.
    It seems to still be searching for a data download
    Is it usual to be ongoing "Waiting for Data" for 2 hours or should I be concerned?


  • Smets 2

    Nicola our installer has been gone for 1.5 hours and we still haven't connected
    Error message is waiting for data
    0
  • Nicola our installer has been gone for 1.5 hours and we still haven't connected
    Error message is waiting for data


  • Hey @Lynn Massey and welcome to the PP Community!

    Just FYI I've merged your posts into one place

    Have you seen our posts about IHD troubleshooting tips and IHD issues in the North?

    May be worth having a read of those.

    You can tap 'reply +' below if you have any other questions - happy to help
    0
  • Hey @Lynn Massey and welcome to the PP Community!

    Just FYI I've merged your posts into one place

    Have you seen our posts about IHD troubleshooting tips and IHD issues in the North?

    May be worth having a read of those.

    You can tap 'reply +' below if you have any other questions - happy to help