This one’s a bit odd but bear with me.
I look after a relative’s account who is not with PP and they received the below email.
(Notwithstanding that I don’t believe the claim at the end of the mail that 85% of households conserve energy as a result of having a SM (the asterisk is not qualified in the mail!) but that’s one for discussion elsewhere.
This customer has an old smart meter
I called Lowri Beck to ask why (or if) they were replacing existing smart meters and spoke to a very helpful lady who told me they aren't replacing all old smart meters but only the ones they have been told will not be updateable. I was first told this included some smets1 meters, but I was sceptical and re-checked, and the real story is there were some older BG meters which were pre smets1 which can’t be updated and those would be replaced. She triple checked with colleagues who confirmed that all smets1 will be updated not replaced, so it looks like my relative has an original BG install.
My take on this is there will be some customers of PP who are in the situation of having smart meters which can’t be updated, which of course is at odds with PP’s no landfill policy of updating but not replacing all meters.
Can anyone from PP confirm or deny or check this? It may prove useful for others to know.