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Testing and feedback

See work in progress, give feedback, help us get projects live.

160 Posts
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Exciting new leaderboard options - let us know your thoughts!

Hi everyone, There are some fun new updates available to our Community’s leaderboard, and we wanted to hear your thoughts on whether you’d like to see them introduced. The first is an update that, when logged in, allows you to view your position on the leaderboard from the homepage. Here’s a mock-u...

Can we have equal summer and winter payments

Hi All,We are on a budget, like many of you, and would like the monthly charges to be equal over the year.This has always been possible in the past until all suppliers changed this.Can we ask for a vote on this practice to force a change back to the equal monthly payments system?I am not able to set...

Preparing for pay-as-you-go meters: help us make sure we have your questions answered

Hi everyoneWe’re working on offering pay-as-you-go meters to Pure Planet Members and the good news is that these will go live in the Spring of 2021.Pay as you go, or pre-pay meters, will mean we can offer renewable energy to people who prefer to pay for their energy upfront. There are more than 4 mi...

Plans for ways landlords and estate agents can pay for energy in between tenants

Hi everyone We’re kicking off some work into how we can help improve our service for landlords and estate agents. We’d love to get your feedback on what we’ve got in mind, in case we miss anything you’d like to see. Whenever there’s a gap between tenants in a rented property, the landlord or esta...

Decimal places disparity between your prices charts and getting a quote, can this be fixed?

There is a decimal places in unit prices disparity between your prices charts and getting a quote.If you get a quote the unit prices are quoted to 4 decimal places when you look at the details, but your charts here are rounded (I assume they are all rounded I only checked one example?) to 3 decimal...

Why am I being asked for meter readings? Groundhog Day

https://community.purepla.net/smart-meters-and-ihds-33/if-i-switch-supplier-will-my-smart-meter-work-10329https://community.purepla.net/ask-the-community-15/2nd-generation-smart-meters-and-pure-planet-11698?postid=68808#post68808https://community.purepla.net/ask-the-community-15/smart-meters-11710?p...

getting a quote, invalid postcode "retry" button doesn't work.

If you go tohttps://purepla.net/look-up-tariff?postcode=and the postcode entered is invalid, the retry button doesn’t take you back to enter another postcode.I was testing edge when I spotted this but it didn’t work on chrome either.

posts or replies?

Profile question: is replies replies, or is it total posts?

email vs. wattbot, rumble in the jungle....

This is what I was going to write in response to someone who complained about not getting a response to an email…I decided it was better in here as a general comment/topicEmails were never originally intended to be the primary means of communication at PP, they’ve only become semi-usable now because...

Hometree Boiler Car

Out of curiosity I followed the button in the app that took me to Hometree and care plans. It seems they want to charge me £155.40 p.a. for something I currently pay £50 for.

Login process feedback and questions.

I switched to Pure Plant in September, no problems until this morning when it was time to read my meters. Here's what happened: - didn't log in automatically on my android phone which is the same phone I've used before. - Entered my email address and then had to tap to get the access email, the pr...

advert alignment

If you’re going to put adverts on one of the moons in the app, you could at least consult the book on responsive design first…Bad ticks

poll options this seems odd...

I’ve added a poll here and this screenshot to illustrate what I think is some rather unintuitive poll behaviour. I know it doesn’t show the right hand x but it does show it as though the option will exist when you submit.It’s slightly more obvious now, but it wasn’t when I pressed submit.this is...

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