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Testing and feedback

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201 Posts
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201 Posts

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Can we have equal summer and winter payments

Hi All,We are on a budget, like many of you, and would like the monthly charges to be equal over the year.This has always been possible in the past until all suppliers changed this.Can we ask for a vote on this practice to force a change back to the equal monthly payments system?I am not able to set...

Preparing for pay-as-you-go meters: help us make sure we have your questions answered

Hi everyoneWe’re working on offering pay-as-you-go meters to Pure Planet Members and the good news is that these will go live in the Spring of 2021.Pay as you go, or pre-pay meters, will mean we can offer renewable energy to people who prefer to pay for their energy upfront. There are more than 4 mi...

Plans for ways landlords and estate agents can pay for energy in between tenants

Hi everyone We’re kicking off some work into how we can help improve our service for landlords and estate agents. We’d love to get your feedback on what we’ve got in mind, in case we miss anything you’d like to see. Whenever there’s a gap between tenants in a rented property, the landlord or esta...

Do PP have a specific arrangement with Magnum not to replace ANY existing Smart Meters?

This one’s a bit odd but bear with me. I look after a relative’s account who is not with PP and they received the below email. (Notwithstanding that I don’t believe the claim at the end of the mail that 85% of households conserve energy as a result of having a SM (the asterisk is not qualified in th...

Why do I have to log into my e-mail account on the same device that I want to log in to Pure Planet. Nobody else that I use does this?

I use a Windows laptop to store ALL my bills and a mobile phone for general day-to-day stuff, including reading and filing e-mails. As such, I am permanently logged into my e-mail. accounts(s) on my phone but only log into an e-mail account on my laptop when necessary. When I receive a bill, I log i...

New Relic BAM monitoring throwing errors

The irony that your 3rd party monitoring, intended to be checking what we’re all up to and how the site is performing, seems to be going wrong (404s due to cross site scripting issues). I wonder if it’s contributing to the sluggish performance and proliferation of issues we’re seeing recently?If not...

Fix jumpy page rendering.

Bad Cumulative Layout Shift (CLS) means that when I visit a page it doesn’t sit still. This makes it hard to read as it jumps as it loads. Look at the community’s diabolical page speed score. As a minimum sort out the fact that some late rendering element at the top of the page makes is impossible...

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Testing and feedback

201 Posts

Can we have equal summer and winter payments

Preparing for pay-as-you-go meters: help us make sure we have your questions answered

Plans for ways landlords and estate agents can pay for energy in between tenants

Logging out - Potential serious security Issue.

Community email disclaimer/footer - a question...

Error when providing meter readings - caused by colour of text too light

Following page isn’t loading

Your Usage doesn't display all the months

Recalculated statements...(damage limitation?)

the "compare" function giving an incorrect graph?

Website feedback

Your energy statement — opening balance seems wrong

App bugs - v 8.18.0 IOS - iphone 11 pro

Make registration Link visible without pictures

Community Replies blocked

Posts being quoted twice?

Safari blocks access to Community

502 bad gateway

Signal to noise ratio

labels (or whatever they are called) showing when loading pages

Monthly email statement makes no sense