FAQ

What meters do Pure Planet support?

  • 30 June 2020
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If you’re unsure whether Pure Planet will support your meter, tap or click on ‘show more’ on any of the options below for more information: 

Economy 7
We can supply electricity to Economy 7 meters, but we don't offer a specific Economy 7 tariff.

With Pure Planet you get straightforward, transparent pricing with Zero Markup. 100% renewable electricity and 100% carbon offset gas.

There’s peace of mind with a fixed tariff, or flexibility with a variable tariff. All our tariffs are made up of a monthly Membership fee (standing charge) and a Members’ rate (kWh unit rate) for gas and electricity.

Whether you choose our 100% Green Fixed tariff, or 100% Green Variable tariff, you’ll pay a single rate at all times of day for your Economy 7 meter.

 

Prepay
If you'd like to be with Pure Planet for prepay meters, good news! We're in the early stages of offering prepay for our Members.

If you're interested in switching to prepay, you can register your interest here. We'll email you with more information about our prepay tariff, eligibility and how to switch to prepay, if you'd like.

If you currently have a prepay meter and would like to switch to Pure Planet, register your interest to find out more.

If you then decide you'd like to switch to Pure Planet, when you switch:
- If you currently have a SMETS2 meter set to prepay mode, it'll automatically change to credit mode when you switch
- If you currently have a SMETS1 meter, please ask your current supplier to convert your prepay meter to credit mode when you switch

We'd then be able to switch you to prepay, if you'd like.

If you're unsure what type of meter you have, your current supplier would be able to confirm whether your meter is SMETS1 or SMETS2.

 

First generation smart meter (SMETS1)
If you have a SMETS1 meter, you can switch to Pure Planet. It’s worth noting for most SMETS1 meters the smart functionality is currently only available from the supplier that installed the meter.
As soon as you switch supplier, your in-home display will no longer update, and the readings will not be sent to your new supplier by the meter.

You will need to take manual readings from the meter, not the in-home display.

Work to connect SMETS1 meters to the SMETS2 network (to make them ‘smart’ again, even if you switch supplier) has begun in 2020. This is being coordinated by an Ofgem-regulated body called the Data and Communications Company (DCC).

These are the current start date estimates for this work, as advised by the DCC:
Models: 
Itron and Aclara - these models have begun being connected to the SMETS2 network. A limited number of Elster Honeywell models are being included in this first phase, too
Secure - these models have begun being connected to the SMETS2 network from September 2020.
Elster - these models have begun being connected to the SMETS2 network.
L&G and EDMI - due to start in December 2019, delayed until December 2020.


Second generation smart meter (SMETS2)
If you've got second generation smart meters (known as 'SMETS2') these will stay smart when you switch to Pure Planet.

We'll ask for your opening readings. And we'll take a smart meter reading once a month.

You can also send manual meter readings at any time, if you want to.

 


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