FAQ

Guide to reading energy statements

  • 30 June 2020
  • 0 replies
  • 386 views

The below images explain the information available on each page of your monthly statements:

Page 1 of monthly statement
Page 2 of monthly statement
Page 3 of monthly statement

Note: click each image to expand

 

How do I view my monthly statements?

We’ll email your statement to you each month. You can also view and download your statements by tapping ‘Balance & payments’ > ‘statement history’ in your app or logged in at purepla.net
 

Why are there estimated readings on my monthly statement?

Don’t worry - once we have new readings from you, we'll adjust your next month's statement to take into account your readings, so you don't pay for more energy than you’ve used.

Find out more in our FAQ all about estimated readings.

 

You may also be interested in our Payments and billing FAQ section

 


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