FAQ

Smart meter installations - everything you need to know

  • 30 June 2020
  • 0 replies
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How much does it cost to have a smart meter installed?

Good news! There’s no extra cost to you to have a SMETS2 (second generation) smart meter installed by Pure Planet. 

How long will the smart meter installation take?

Smart meter installations can take up to three hours for dual fuel (gas and electricity) depending on your meters’ locations and ease of access.

Your new smart meters will replace your old meters, which will be taken away. The engineer will also leave an In-Home Display for you - this is the screen which you use to monitor energy usage and readings.

You can put the IHD wherever you want as long as it’s within range of about 10 metres of your new smart electricity meter - with no walls in the way if possible.

During the installation, which is carried out by our partners Magnum Utilities, your gas and electricity meters will both be turned off for about 30 minutes each.

Members who have medical equipment in their home should talk to us at the appointment booking stage about finding an alternative source of power during the installation.

Do I need to be at home for the smart meter installation?

Yes. You, or someone over the age of 18, needs to be at home for the smart meter installation.

If there’s nobody over 18 at home when the Magnum Utilities engineer arrives for the agreed appointment, you’ll be charged a £30 missed appointment fee.

Who regulates the installation of smart meters?

Pure Planet has signed up to the Smart Metering Installation Code of Practice (SMICoP).

SMICoP is a set of rules and standards when installing a new smart meter.

If you’re getting a new smart meter the code means we must make sure you get all the information you need. Before the engineer leaves, they'll run through everything with you, showing you how to use your new smart meter and In-Home Display.

The rules and guidelines in the SMICoP have been set by Ofgem, the Government department tasked with regulating all UK gas and electricity providers.

The code covers: Ensuring that our installers are trained to the highest standards, showing you how to use your smart equipment, communicating all the info you'll need, supporting Members who are vulnerable, helping you use your smart meter and IHD to become more energy efficient and reduce your energy usage, acting quickly if something goes wrong.

You can view the Smart Metering Installation Code of Practice in full and find out more here.

 

UPDATE 31/07/2020 - COVID-19

Magnum Utilities are back to full strength for meter maintenance work.

They’re working within Government guidelines when local ‘spikes’ are reported in different parts of the UK, and new lockdown restrictions come into force.


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