IHD isn't working

  • 30 June 2020
  • 0 replies

If you’ve got an in-home display (IHD), you should be able to see near-real-time updates on your usage and energy costs.

If your SMETS2 meters were installed by Pure Planet, your in-home display (IHD) is a Geo Trio II model. It shows you live and historical consumption data from your Smart meter(s). It’ll help you understand how much energy you’re using, when, and how much it’s costing. The data is near real time.

IHD display overview

Your homescreen shows electricity data on the left hand side and gas on the right. As a default, it’ll display the cost in £. To toggle to kWh, tap button 3. The electricity data is near-real-time, and the dial will move as your usage increases and decreases.

Gas usage data will update every half an hour, and the flame will grow or shrink in size depending on your recent usage.

Toggle to ‘Energy today’ to see your usage for the day so far. If you’ve set a budget (use the ‘settings’ screen to do this), your IHD will indicate whether you look likely to be above or under budget for the day.

Tap the home button 1 any time to access the menu. Use the left and right navigation buttons 4 to search through the options and use button 3 to select a menu item.

For more detailed info about your smart meter, using your IHD, and how to contact us if there are any issues, use the guide below which will download as a PDF.

If your IHD isn't working as it should, in your account go to ‘get help and support’ > ‘ask a question’, and type the words 'IHD problem'. WattBot will take a bit more info from you and then pass this on to our Member Services team to investigate.

They’ll contact you by email to let you know what they’ve done to get your IHD back working as it should.


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