FAQ

If I switch supplier, will my smart meter work?

  • 30 June 2020
  • 0 replies
  • 4978 views

First generation smart meters (SMETS1)

If you have a SMETS1 meter, you can switch to Pure Planet.

It’s worth noting for most SMETS1 meters the smart functionality is currently only available from the supplier that installed the meter.
As soon as you switch supplier your in-home display will no longer update, and your readings will not be sent to your new supplier by the meter. That’s because older versions of smart meters use 3G SIM cards which connect to specific energy companies only.

You’ll need to take manual readings from the meter, not the in-home display, and enter these in your account each month.

Work to connect SMETS1 meters to the SMETS2 network (to make them ‘smart’ again, even if you switch supplier) has begun in 2020. This is being coordinated by an Ofgem-regulated body called the Data and Communications Company (DCC).

These are the current start date estimates for this work, as advised by the DCC:
Models: 

  • Itron and Aclara - these models have begun being connected to the SMETS2 network. A limited number of Elster Honeywell models are being included in this first phase, too
  • Secure - these models have begun being connected to the SMETS2 network from September 2020
  • Elster - these models have begun being connected to the SMETS2 network
  • EDMI and L&G (Landis+Gyr) - due to start in December 2019, delayed until December 2020

Second generation smart meters (SMETS2)

If you've got second generation smart meters (known as 'SMETS2') these will stay smart when you switch to Pure Planet.

We'll ask for your opening readings. From then, we'll take a smart meter reading once a month.

You can also send manual meter readings at any time, if you want to.
 


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