FAQ

How to read your smart meter

  • 30 June 2020
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In this guide: 

 

Your electricity Smart meter will be mounted on a wall and have electricity cables running into it. You can’t get readings from your in-home device (the portable screen that comes with your Smart meter). Make sure you can clearly and safely read your meter, and beware cobwebs!
All electricity readings should be in kiloWatt hours — they’ll be labelled as ‘kWh’. If you see anything labelled ‘m3’ or ft3’, that’ll be your gas meter. 


Your gas Smart meter will be mounted on a wall and have gas pipes running into it. Make sure you can clearly and safely read your meter.
All gas readings should be in cubic meters or cubic feet — they’ll be labelled as ‘m3’ or ‘ft3’. If you see anything labelled ‘kWh’, that’ll be your electricity meter. 
 

How do I know if my meter is SMETS1 or SMETS2?

One quick and easy indicator of whether your meter is first-generation (SMETS1) or second-generation (SMEST2) is to simply check whether your meter has the letters ‘GUID’ printed on it.

If it does, that’ll mean it’s a SMETS2 meter. 

Second generation smart meters (SMETS2) installed by Pure Planet


We’ll collect readings from your SMETS2 meters once a month, you don’t need to worry about sending your monthly meter readings. 

If you’d like to send your readings for any reason, here’s how to read your meter: 

For electricity you should send the kWh reading, and for gas the m3 reading.

We’re installing two types of meters. One is manufactured by Landis + Gyr, and one by EDMI. Check the front of your meter for the logo to see which one you have.
 

How to get your SMETS2 readings

How to read your electricity Smart meter


Remember, all electricity readings should be in kWh.

  1. Smart meter with a green button ‘A’

Press the green button until you see 'TOTAL ACT IMPORT'. A reading will then appear labelled 'kWh'. That's the reading you want. If you have a two rate (Economy 7) Smart meter, there will be two readings labelled '01' and '02', and you'll need both those readings. You might need to press 'A' to cycle between them.

Ignore all the numbers after a decimal place. The reading in this example is 33661.

 

  1. Smart meter with a keypad - Single rate

Press 9 on the keypad, and you'll see 'IMP kWh' and then a reading labelled 'kWh'. Ignore all numbers after the decimal place. 

 

  1. Smart meter with a keypad - Two rate

Check your meter for the model name printed on the front. it will either be 'Liberty 100' or 'Liberty 110'.

  • Liberty 100

Press 6 until you see 'IMP R01'. The reading on this screen is your R1 reading. Press 6 again until you see 'IMP R02'. The reading on this screen is your R2 reading.

  • Liberty 110

Follow the same instructions as above for the Liberty 100, but press 9 instead of 6.

 

  1. Smart meter with ‘A’ and ‘B’ buttons

Press 'A' until you see 'Meter index'. Press it one more time to see your reading, which should be labelled 'kWh'. Ignore any numbers after the decimal place - the reading in this example is 55123.

 

  1. Smart meter with no buttons 

The display on the meter will cycle through your readings automatically. The reading labelled 'R1' is the reading you need. If you have a two rate meter, the display will cycle through both readings, labelled 'R1' and 'R2'. Ignore any numbers after a decimal place.

If you see a reading labelled 'T', you can ignore it. It's the total of both your readings.

 

How to read your gas Smart meter


Remember, all gas readings should be in m3 or ft3.

  1. Smart meter with a keypad

Press 9 on the keypad, you'll see 'Volume' and then a reading followed by the label 'm3'.
 

 

  1. Smart meter with ‘A’ and ‘B’ buttons

Press 'A' until you see 'Meter index'. Press it one more time to see your reading, which should be labelled 'm3'. Ignore any numbers after the decimal place — the reading in this example is 55123.
 

 

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