FAQ

Can I have a smart meter?

  • 30 June 2020
  • 0 replies
  • 1487 views

Our 2nd generation smart meters (generally referred to as 'SMETS2') are being rolled out throughout 2020.

Installation of these meters are free of charge.

If we think you could be eligible - and we're still asking small numbers of Members at a time - you’ll see a new moon in your Pure Planet app and web account called 'Interested in Smart?' We'll also send you an email.

When you tap/click on this moon, and tell us that you'd like to have a SMETS2 installed, we'll update your account.

Then, when engineers are available to install meters in your area, we'll show you a new 'Smart eligibility' moon which will help us check that your property is eligible.

We'll ask you a few more questions about your property. There's a few reasons why you won't be able to have a SMETS2 meter such as if you've got underfloor heating, or night storage heaters.

If you have a SMETS1 first generation meter, this will be upgraded to the SMETS2 network in 2020.

All our Members will be kept updated with latest progress right here in the Pure Planet Community.

Some Pure Planet Members won't be asked to register an interest just yet. These include anyone with non-standard meters, as well as Members who are on the Priority Services Register (because we know that smart meters are not working 100% correctly yet). We're also not installing SMETS2 meters where there's low network coverage.

UPDATE 23/06/2020 - COVID-19

We’ve just started reinstalling Smart meters following a pause due to the Covid-19 pandemic.
Read the full post here.


This topic has been closed for comments