We’re looking into IHD display issues reported by some Members in our Smart meters pilot



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@Duppy, thanks for this. As a new SM user, I was running to the meters a lot in the first few days just to check that the numbers made sense (a lot of stepladders and stooping). Now less running around. Downside: what shows on the IHD only reflects what we would send in as a reading, e.g. the gas reading only shows numbers truncated to integers. My gas meter is currently reading 7.861 m3 and the IHD reads 7 m3. I prefer more accurate readings, especially knowing that I'm closer to 8 than 7.

Duppy;32633:
X Driver,
Your Geo IHD does show meter readings, if you go into menu, scroll down to meters, select electricity or gas, you will find the meter info including readings
Userlevel 7
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schase;38297:
@Duppy, thanks for this. As a new SM user, I was running to the meters a lot in the first few days just to check that the numbers made sense (a lot of stepladders and stooping). Now less running around. Downside: what shows on the IHD only reflects what we would send in as a reading, e.g. the gas reading only shows numbers truncated to integers. My gas meter is currently reading 7.861 m3 and the IHD reads 7 m3. I prefer more accurate readings, especially knowing that I'm closer to 8 than 7.


I can see what you mean, but we are told in the FAQ

How to read your smart meter, depending on your meter’s interface:

Note that you do NOT need to include any digits after a decimal point.
I understand that the fix for the Smart Meter is not Pure Planets but what was the point of installing me a Smart Meter and not telling me there might be an issue?
In fact, what was the point in asking me if I wanted one in the first place knowing that I live "north of Manchester"?
Presumably PP get a financial inducement because other than that this whole process is totally pointless.
The "Wattbot" help solution is, like the Smart Meter" installation, an excercise in completely ignoring the needs of the customer. Why should I go on a forum or speak to a computer programme when this is a known issue? A letter or email should be sent to each customer detailing the issues, state of play regarding a fix and some kind of apology to those affected. I'm not being needy, this is just good manners.

Terrible.
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Userlevel 7
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Hi Tony
​​​​​​​Once again I'm not going to be popular. I hate to say this but I agree with you. Unfortunately energy suppliers hands are tied by the government/ofgem re the installing of SM's, that many are not working isn't PP's fault, but sadly it has become their responsibility; there is no excuse for the poor communication to all customers who have had one fitted.
Remembering that it is a trial I have three comments to make:
1. I told you so, (not helpful I know) - I posted awhile back not quite in the same tones as your post but I said this issue would generate bad feeling from the customers and said the communication needed to be better to try to mitigate what was clearly, by the number of posts on here becoming a major issue.
2. There should have been big disclaimers with the trial, if only to warn customers that there could be issues.
3. We need more information from PP about what proportion of installs have resulted in issues, that way customers can make an informed decision rather than relying on the government drivel that's being propogated about SM's. (They don't and won't save customers any money in the vast majority of installs, but I don't blame PP for that)

TonyRiv;41493:
I understand that the fix for the Smart Meter is not Pure Planets but what was the point of installing me a Smart Meter and not telling me there might be an issue?
In fact, what was the point in asking me if I wanted one in the first place knowing that I live "north of Manchester"?
Presumably PP get a financial inducement because other than that this whole process is totally pointless.
The "Wattbot" help solution is, like the Smart Meter" installation, an excercise in completely ignoring the needs of the customer. Why should I go on a forum or speak to a computer programme when this is a known issue? A letter or email should be sent to each customer detailing the issues, state of play regarding a fix and some kind of apology to those affected. I'm not being needy, this is just good manners.

Terrible.
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​​​​​​​Mine was installed yesterday. It isn't working and the system status says this. The device is about 4 ft away from the meter which is on the other side of the wall.
My issue seems to be slightly different. Gas and Electric usage was updating but then the Gas usage has frozen for a few days now. When I say frozen I mean it's stuck on a ridiculous figure. Apparently with no gas appliances running, I'm using 252 kwhrs. Electricity reading updates every ten seconds or so, gas doesn't at all. If the IHD is getting its figures from the Smart meter, how do I know the smart meter is measuring my usage correctly?
Userlevel 7
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Hi ChrisBaz

Welcome to the community.
It does look like this is related to the IHD problems reported, you could try turning it off/ on to reset it or wait until the proposed update is carried out.
​​​​​​​You can take meter readings direct from the meter itself ( recommended ) and monitor your usage, you will probably find that the readings are within the expected range

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