I wanted to provide you with an update on upgrading SMETS1 meters to the SMETS2 network.
This is the work being coordinated by the Ofgem-regulated Data Communications Company (DCC), to make SMETS1 meters ‘smart’ again, even if you’ve switched suppliers.
The DCC is now advising all energy suppliers that they’re anticipating the work to upgrade SMETS1 meters will be finished by the end of December 2021. The further delays are due to the range of issues being discovered that’re specific to each different model of SMETS1 meter. This means there’s no one-size-fits-all solution.
We understand this is frustrating for Members with ‘dumb’ SMETS1 meters. You can take your meter readings directly from your meters and send them to us each month - this’ll ensure we can send you more accurate monthly statements, until your meter becomes smart again. We have a guide on how to take your meter readings in our Community FAQs to help with this.
We’ve also updated our guide to switching suppliers with SMETS1 meters in our FAQs.
So far, roughly 40% of all SMETS1 meters on supply with Pure Planet have been upgraded to the SMETS2 network. Once your SMETS1 meter has been upgraded, you’ll see ‘smart’ readings under ‘usage’ > ‘view readings’, plus you’ll stop receiving monthly reading reminders (hooray!).
Any questions? Let’s chat about them in the replies below.