Another complication is that the new meter is physically larger and won't fit where the current meter is sited as it is surrounded by other fuse boxes and switches and there is no physical space for the larger box. His suggestion was that the meter should be moved to the outside wall at the same time as the new fuse is fitted - is this possible?
Best answer by Strutt G
Welcome to the community.
Listen out for other customer members knowledge and feedback.
In the mean time and importantly to get this moving you should send the same message to PP's members service team so that PP's HQ get start to process your situation.
So go to the APP (or web) - Open help - open ask wattBot - and then first type "Message the Team" and post your message.
At this stage you also have the facility to attached images if PP ask for something later on.
A response with 2 days or sooner (only had to wait 2 hours yesterday), but factor in the weekend.
A text will be sent to look back at the bot as a prompt if you have not seen the response.
Good luck and hope you get the right solution