Someone feom TMA just called at my house with no appointment or prior notification asking to read my meters. I assumed this was a scam as i have smart meters that provide you with monthly readings and immediately declined. He did not say he was acting on behalf of Pure Plent and did not question me when i declined. On checking your community threads it appears he may have been genuine. however I find it inappropriate to expect people to let people in with no prior notice. In particular during lockdown I would only let anyone into my house if it were to attend to an emergency, and i would certainly not let anyone in without having had time to clear out my cupboard to provide access to meters and sanitise touch points. Why are you even thinking of coming into people's homes to read meters during lockdown?
Best answer by stephenrand
Welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers - many of whom do their best to be helpful!!
Suppliers are required to read and inspect your meter(s) at least every two years –although some suppliers may visit more frequently.
Bear in mind that one of the purposes of a meter reading visit is to check nothing illegal is going on, so giving notice wouldn't help that much!
PS Surprised at the lack of clarity on this after a Google search.