Solved

Supply disconnected

  • 7 September 2019
  • 2 replies
  • 1449 views

Hi
just had my smart meter fitted the problem is it says gas supply disconnected looking at setting it’s connected how do I get this resolved it’s been 24 hrs now and still not connected

​thanks
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Best answer by woz 7 September 2019, 13:38

hi Jaffa
You do mean the in home display not the meter?
PP have to do stuff at their end and there are issues with the ihds not connecting
https://community.purepla.net/threads/6174-Smart-meter-IHD-issues-update?
A fix is expected so if it still hasn’t come right after switching it off and back on next week i’m afraid you’ll need to wait.
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Userlevel 7
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hi Jaffa
You do mean the in home display not the meter?
PP have to do stuff at their end and there are issues with the ihds not connecting
https://community.purepla.net/threads/6174-Smart-meter-IHD-issues-update?
A fix is expected so if it still hasn’t come right after switching it off and back on next week i’m afraid you’ll need to wait.
My smart meter says the same thing. How do I get it connected again for gas?

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