If you haven't received a statement since your SMETS2 meters were installed - we're really sorry about this.
We're aware of the issue, which has affected members whose SMETS2 meters were installed over a known 6-week period from the end of July, through to the beginning of September.
We're currently working on a fix for this, and we know who's affected - you'll receive a statement
as soon as possible.
That's it for now. Thanks again to those members who've provided great feedback on their SMETS2 installations this year. We know there have been some frustrations and we really do appreciate your patience, as well as all the feedback you give us.
Any questions? Let's chat about them in the replies below.