Recently a few of you have been asking about how smart meters will impact your two-rate readings (thanks to
This is relevant for all SMETS2 (second-generation) smart meters, and for SMETS1 (first-generation) meters that have been upgraded to the SMETS2 network - more info on that here.
A benefit of SMETS2, and upgraded SMETS1, meters is they can continue to function ‘smartly’ whenever you switch suppliers - this includes the ability to programme the meter according to the tariff you switch to.
This means if you switch from a multi-rate tariff (like Economy 7) to a single-rate tariff, your meter will be programmed to reflect this. It’ll show you one reading for your electricity usage, not two. In Pure Planet’s case, our 100% Green Variable tariff and our 100% Green Fixed tariff are both single-rate.
If I switch to Pure Planet, when will my meter change to be single-rate?
It takes 17 days to complete your switch to Pure Planet. During that time, we’ll receive your smart meter details and the details of the tariff you’ve chosen.
During the countdown to your switch, you’ll see space for two readings in your Pure Planet app and web account. On the day your electricity switches to us, your meter will display one reading instead of two.
Up to six weeks later you’ll receive a final bill from your previous supplier with your closing two-rate readings. Your opening reading with Pure Planet will be single-rate (so, one reading not two).
Effectively, once you switch to be single-rate, your meter will continue to record usage against one rate, and will stop recording usage against the other.
Here’s an example of how this looks in practice:
- You have a SMETS2 meter which gives you Rate 1 and Rate 2 readings
- You start your switch to Pure Planet’s 100% Green Fixed Tariff - on day 17, your rate 1 becomes your only reading. Your rate 2 will cease to record any usage.
- Your final bill from your previous supplier shows, for example, R1 100 kWh and R2 80 kWh. Your opening statement with us shows your first reading as 100 kWh. Your R2 reading is ignored.
What if I decide to switch back to a two-rate tariff in future?
In this case your meter will be configured to match the two-rate tariff. Both your Rate 1 and your Rate 2 would record usage again.
Continuing from the example above, let’s say when you decide to change tariff your final reading is 600 kWh.
Your opening reading with your new two-rate tariff would be R1 600 kWh, and R2 80 kWh - because that’s where the meter stopped recording your two-rate usage previously.
What readings should I enter?
As a general rule, if your meter is showing two readings, or if we’re asking for two readings in your account, you can continue to enter both sets of readings.
Once your smart meter is configured it’ll switch to be single-rate, and we’ll only ask for one reading from you.
Occasionally it can take up to three weeks after your switch date for your meter to become single-rate, due to delays in receiving your smart meter technical information. Don’t worry, just continue to enter multiple readings until the system updates. Your billing will be adjusted accordingly.
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Any questions? Let’s chat about them in the replies below