We’ve just published our latest blog post - all about smart meters, the end of our smart meter pilot, and the start of a ‘new smart normal’. You can read the blog post in full here - I also wanted to give you a summary here in the Community.
Firstly, we want to say a big thank you to all those Members who have been involved in our smart meter pilot. Your taking part has taught us a lot, which’ll help us offer smoother, more reliable smart metering services in future. We know it hasn’t always been smooth sailing! Thank you for your continued patience and for your feedback here in the Community, too. It’s truly appreciated.
As posted about in detail here, if you have fully functioning smart meters we’re no longer sending monthly meter reading requests. We know that may have caused confusion previously! If there’s a problem with data being sent to us from both of your smart meters, we’ll continue to send you a monthly reading reminder for now.
Smart pilot results
What have we learned so far?
- Well, the smart meter system is complex and there are several industry-wide issues still to be ironed out!
- In Home Displays (IHDs) are a big source of contact to suppliers, mainly because of connectivity issues to the smart meters themselves
- Despite teething troubles, our Members are proving more keen on having and using smart meters than customers of suppliers elsewhere
And now for some numbers...
- Just under half of our membership have smart meters - the bulk of which are first generation (SMETS1) meters, which we’ve ‘inherited’ when those Members switched from other suppliers
- So far, around 10% of these SMETS1 meters have been upgraded to SMETS2 standards. This is part of a nationwide programme to enhance all SMETS1 meters to be fully smart. This is done remotely - there’s nothing you need to do. All suppliers are reliant on the central Data Communications Company (DCC) to carry out these upgrades. They can’t come soon enough - and are currently expected to be completed by the end of the year.
- We’ve installed SMETS2 meters to around 6,500 homes so far, with our metering partners Magnum Utilities
- Around 4,000 households with SMETS2 meters have moved to Pure Planet since our pilot began - these have come from a variety of suppliers and bring a diverse range of meter types and In Home Displays - this means our engineers have been able to fault-find and fix different hardware, so we’ve learned a lot here too!
Check out the full blog post here.
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