As it’s been a couple of weeks since I last posted an update in the community about our smart meters rollout, here’s a summary of what’s been happening since then.
We’ve successfully installed our first half-dozen 2nd generation smart meters (aka SMETS2). Data around energy use and cost is coming through and we’re currently working on getting that in the app as well as into monthly statements.
We want you to have a smooth smart meter experience once we start installing meters in larger numbers, so we’re working closely with our installees to find out what they did and didn’t like as part of the install process. We’re then going to use this feedback as we install with another small group and see how they feel about the improved process.
As well testing hardware, the next pilots will be a test of the communications we send to Members before and after the installation is carried out.
When and where will the next pilot phases take place?
When suppliers were rolling out SMETS1 meters, they encountered a lot of problems installing to some of the remoter parts of the UK - especially in the North and in Scotland. To tackle this for SMETS2, the energy industry has used different technologies in the North, Central, and South regions of the UK, so that the greatest number of people can connect to the network.
We’re going to split our next pilots into these geographical areas, north and south, so we can make sure that both of these technologies work well in the installation process.
Next month (March) we’ll install about 20 smart meters in the north. Followed in April by a similar number in the south.
As with other suppliers, we’re reliant on the availability of the smart meters hardware, so timings may change. After that we’ll be able to offer smart meters to all Members. It’s likely that Members on the Priority Services Register will be offered them first.
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