It’s been a few weeks since I last updated the community about our smart meters rollout, so here’s the latest news about our pilot installations before we offer them to all Members.
Following the successful installation of six meters at homes of PP staff in February, last week we installed our first Member smart meter when engineers fitted them for community Member
Since then Magnum, the firm we’ve contracted to installed smart meters for us, have been with in touch with about 30 more Members, and will be installing them from this week.
Included in this phase of the pilot are community Members
Then from April we’ll look to install another 200 meters in the North, followed by 300 in Central and South. (In the world of Smart, the ‘border’ is level with Manchester. The reason for the two distinct areas is thanks to different data networks transferring the info).
I volunteered to be part of the pilot but haven’t heard anything yet
We’re really grateful to everyone who’s offered to help. The response has been overwhelming! :raisinghands:
At this stage because we don’t have engineers available everywhere, we’re focusing on places were we’ve got lots of members clustered together.
Don’t worry, we haven’t forgotten you! Once we’re ready to install smart meters to thousands of our Members’ homes later this year, we’ll be in touch.
Please give us your feedback
We want our Members to have a good smart meter experience once we start installing meters in larger numbers, so we’re working closely with our installees to find out what they did and didn’t like as part of the install process.
Please give us let us know about:
- Your installation booking experience from Magnum - Was the date and time of the installation made clear? Were you kept in the loop about what was planned?
- Pre installation - Was there anything else you were expecting? Was there anything you didn’t understand?
- The installation - How long did it take? Was there any disruption? Was the engineer informative and helpful?
- Post installation - Are you aware of the benefits of your smart meter? Are you happy with the information you’ve been left with?
Feel free to post your feedback in the replies here, or send me a DM if you prefer, or send a message to our team in your app.
We’re collecting your feedback as we go. We’re using it to improve the process for the next round of installations.
What will happen to my Pure Planet account after the smart meters are installed?
We estimate that it will take about six to eight weeks from the date your smart meters are installed for your account to be fully updated.
This means that you’ll most likely receive at least one email asking for a meter reading - this can be ignored! You may also not receive your regular monthly statement.
After the 6-8 week period you’ll start to see automated meter readings appear in your app and your monthly statements will also return.
Got a question about smart meters? Take part in a community Q&A with Leyton, our head of Smart rollout.
Register your interest in being part of our smart meters pilot here.