Hi I had a smart meter installed by Magnum Utilities on Wednesday and on Thursday the screen just says connecting and does not connect to the meter , I ve tried turning it on and off and still no joy , really disappointing
The IHD is displaying error 28-2 for both gas and electricity
Best answer by Sbeagen
I had a similar issue this week. Mine also installed Wednesday. This morning it had lost network. Type IHD problem in Wattbot and follow the on screen prompts. At the end if not resolved it will log an issue and the team will sort it out. Mine was sorted in a few hours. Not a PP issue but a Meter network issue, but PP can help.
These are issues you find when you are brave enough to ride the crest of a wave as an early adopter of new technology, don’t let it put you off