I had a smart meter fitted last week. It worked fine for a few days, but on Sunday I had a power cut. Since then the IHD unit does not connect to the meter so nothing is displayed on screen. The IHD is within 2 meters of the electricity meter and is in the same room.
I’ve tried to rest the IHD by switching it of for around 5minutes but it still doesn’t connect.
Best answer by Nataly
If you type ‘IHD problem’ into WattBot, he should then collect more info about what the IHD problem is, and pass this on to our Smart team to look into. It’s worth noting it’s not a live chat service - the team will get back to you by email to let you know what’s been done to try and get your IHD communicating again.
I’d definitely recommend trying that so the team can look into this for you and get it sorted