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smart meter not showing gas usage on the ihd

  • 11 October 2020
  • 1 reply
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Hi my smart meter was installed on the 9/10/2020 electricity showing ok on Ihd but no gas even when I turn my boiler on but it shows sometimes when no gas is getting used

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Best answer by Angelabikerbabe 11 October 2020, 18:00

 

Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

Gas usage only updates on the IHD every half hour, so its not instantaneous like the electric.

Heres a link for you to have a look at:

https://community.purepla.net/smart-meters-and-ihds-33/ihd-isn-t-working-10331

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Userlevel 7
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Hi
You're talking to fellow PP customers on this forum, and as such we don't have access to customers accounts. But we will help if we can.

Gas usage only updates on the IHD every half hour, so its not instantaneous like the electric.

Heres a link for you to have a look at:

https://community.purepla.net/smart-meters-and-ihds-33/ihd-isn-t-working-10331

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