Back in February, having had a smart meter installed, but not commissioned, I received this email from Pure Planet:
We're sorry we weren't able to fully complete your Smart meter installation during your last appointment. There is an issue with communications between your comms hub (the device that sits on top of your electricity meter) and DCC (the company that manages the Smart meter network). This is an issue specifically affecting certain areas in the North of the UK, and we're assisting DCC in finding a resolution, as this an issue that affects all energy suppliers.
I still haven’t had an update about this - does anyone know if it’s been resolved?
Best answer by MadsView original