I had a smart meter install on the 3rd March 2020 - both gas and electric smart meters couldn’t connect via WAN to register with PurePlanet, and IHD showed ‘Not Commissioned’.
Right now, I can’t get a reading from the Gas meter. Electric meter looks OK - and IHD still same.
How do I get this fixed ? I tried ChatBot before - which was useless as it wouldn’t allow me to upload images, and is v limited anyway. I was also told on chat that engineer visits were blocked due to Covid-19 - ok, that’s understandable but I don’t expect to wait 2 weeks post-install/pre-lockdown to have this fixed, and for PurePlanet to do nothing proactively to sort this out.
I am currently paying on estimated readings on a sub-optimal tariff - when PurePlanet fixed is ironically listed on moneysavirngexpert as a best deal.This is worse than ironic - and is compounded by fact I can’t even do a manual reading of my WANless “smart” meter.
I would switch suppliers in an instant - but I have an incomplete installation and can’t take any meter readings.
Really interested to see if I get any response to this - Is it possible to actually speak with a human ????
Has anyone managed to get an incomplete install working ?
Best answer by 25 quid
The best approach might be to try the Wattbot fella again and say message the team. This should get your message through to the folk at PP.
Tell them the problem with the meters and give any readings you can. They will then help you for sure. What happens when you try to read your meters manually?
Give it a go. Good luck and post back with your progress (or lack thereof).