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Smart Meter Install

  • 18 July 2019
  • 4 replies
  • 549 views

Hello,


I had a smart meter installed yesterday morning.. The gas reading seems to be working but the electricity is still showing “Waiting for data”.

Any ideas.. ?


Thanks
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Best answer by Angelabikerbabe 21 July 2019, 10:20

Hi, Sounds like PP needs to switch something on at their end.
This happened to me, so I just contacted them and they sorted it out.

You need to send your message to the team directly via Wattbot.
if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
Then you need to type in 'message the team' ,
then you can send them your message. Might take a couple of days to get back to you, but they will.
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4 replies

Userlevel 7
Badge +10
hi nra
I think PP have to do something at their end, give it a day or 2, if it doesn't come right post back.

NRA;33549:
Hello,


I had a smart meter installed yesterday morning.. The gas reading seems to be working but the electricity is still showing “Waiting for data”.

Any ideas.. ?


Thanks
Userlevel 7
Badge +8
Hi,
is it the actual meter which is showing this , or the in home display?
Angelabikerbabe;33561:
Hi,
is it the actual meter which is showing this , or the in home display?


Hi All,

Thanks for your replies.

Its the home display, it’s still showing “Waiting for data” this morning. It’s been 4/5 days now.

Any ideas ?

:(

Thanks
Userlevel 7
Badge +8
Hi, Sounds like PP needs to switch something on at their end.
This happened to me, so I just contacted them and they sorted it out.

You need to send your message to the team directly via Wattbot.
if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
Then you need to type in 'message the team' ,
then you can send them your message. Might take a couple of days to get back to you, but they will.

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