Smart meter IHD issues update

Show first post

78 replies

Has there been any resolution to this problem? Disappointed to only just see this thread after we've had the smart meter installation and I have to say it's a shame pure planet didn't inform us that there was an issue with IHDs in the north otherwise we would have delayed getting one.

Anyway, our smart meter was installed yesterday and every since then the IHD has just said connecting to smart meter and not commissioned. The engineer said it could take up to 24 hours to come on but that hasn't been the case.
Received an email from you saying:
Thanks for contacting us about your In-Home Display (IHD).

We've tried to re-join your IHD to the smart meters. If the IHD still isn't showing your usage information after 24 hours, please let us know. Please ensure your IHD is plugged in as close to your electricity meter as possible while the re-joining process completes.

Tried it again, and the electricity display still doesn't work. Also tried the ideas suggested and by WattBot.

What next?

I've just posted an update to the connectivity issues in the 'North' region.
Check out the update here.
Closing this thread so we don't have duplicate chats. 🆙