I was a PurePlanet customer and decided to get a smart meter during this time. Since then, I’ve switched to a provider that doesn’t offer a Smart Meter reading service.
However, my Smart Meter has stopped working and I’m wondering if there is a 12 month warranty or something to that effect to help fix the issue?
I can’t seem to find the answer of how to get the actual meter repaired. At the moment it is not turning on at all. Since it’s a government initiative to get people to switch to smart meter I’m hoping there is an overarching process to help resolve such issues with smart meters irrespective of the supplier of the energy once switch has occurred.
Best answer by Mavis1
Your current supplier has to fix your broken meter, smart or not you are their customer so its their problem. The somewhat dodgy fact they dont install smart meters has nothing to do with it.
Smart meter install are mandated by the regulaters so not really sure how they are not using them.
Dare i ask who the supplier is so that i can avoid them in future.
I note your only other post is about the lateness of a final bill im kinda guessing that your new supplier has proberly caused this issue aswell.